Manager, Adult Programs
Permanent Full Time Position: 35 hours per week
Salary Range: $ 61,125.00 per year to $74,197.00 per year
LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.
Under the general supervision of the Director, Community Programs, the Manager, Adult Programs manages three programs; an Adult Drop-in, a Harm Reduction program and a Community Mental Health and Addictions program. These three programs are designed to provide psychosocial rehabilitation, recreation and wellness opportunities for isolated adults, a safe drop-in space for under-housed/low income adults and access to harm reduction supplies and resources. Working within program objectives and organizational goals, the Manager provides community and organizational leadership for: social/recreation and wellness programs, mental health promotion, harm reduction programs, outreach and education, and advocacy. This position supervises three permanent employees, four contract employees, relief staff, peers, volunteers, and students.
The incumbent will ensure that all organizational policies are followed.
- Overall management of Adult Programs portfolio which includes community-based mental health and addictions and drop-in programs for isolated adults. Management includes but is not limited to: coordination and maintenance of shared space, ensuring safety of participants, employees, and volunteers, and facility management.
- Lead and support the development, implementation, and evaluation of adult program initiatives/activities which address identified health needs of marginalized adults in the community.
- Facilitate the development, and collaborative work of staff in preparation of funding proposals for external grant opportunities.
- Manage program budgets (i.e. financial plan for approx. $500,000), write funder reports, and provide financial accountability to LAMP and program funders.
- Purchase program resources and supplies.
- Hire, supervise, facilitate training opportunities, provide support, and evaluate employees. Supervise students and volunteers. Ensure that operating policies and practices provide a safe work environment across sites and in street outreach situations.
- Assess and provide brief counselling and referrals to individuals experiencing crisis in the absence of the case manager.
- Implement de-escalation/conflict resolution strategies when needed.
- Serve as a member of the Crisis Team, responding to calls for “Manager to Reception”, de-briefing incidents with team members, and assisting with further follow-up as required.
- Ensure program facilities/spaces are clean, safe and welcoming for all.
- Coordinate the disposal of sharps in designated areas within LAMP’s facility.
- Establish, lead, and maintain positive internal and external partnerships with LAMP stakeholders. These include but are not necessarily limited to Toronto Public Health, TC - LHIN, partner agencies, funders, and community members.
- Support employees providing instrumental support for participants with the goal to improve quality of life (i.e. providing one on one practical support to service users, assembling and distributing harm reduction supplies, conducting street outreach).
- Participate in and provide leadership for key collaborative networks (i.e. South Etobicoke Harm Reduction Coalition Committee).
- Maintain good relationships with service providers experienced in crisis and high-risk response. These include: police services, EMS, child protection agencies, hospital emergency room departments, crisis stabilization units and assaulted women’s shelters.
- Collect and analyze relevant data for the purposes of statistics, evaluation, and continuous improvement (e.g. Neo Needle Exchange Information System).
- Oversee staff data entry to ensure accuracy and completeness of the quarterly reports from LAMPs Date Management Coordinator. Review resulting reports and forward to funders and other stakeholders as required.
- Participate in advocacy in the mental health and addictions sector and provide leadership for LAMP Community Health Centre about mental illness, mental health promotion, and harm reduction and recovery education.
- Degree in Health or Social Science discipline and/or equivalent experience.
- Minimum five (5) years progressive management experience in community development and community based program management, especially in adult community programs.
- Minimum five (5) years’ experience directly managing a team with exceptional interpersonal relationship building and employee coaching and development skills.
- Minimum three (3) years’ experience in Planning, Implementing, and Evaluating community-based programs for isolated adults and/or high risk clients/substance using clients with complex issues including: supervision facility management, and grant writing responsibilities. Solid knowledge of general management principles, including Budgeting and Financial and Resource Management.
- 3-5 years of experience leading programming for populations experiencing complex health, mental health and social issues, with a preference for experience in a mental health and addictions based setting.
- Proven experience and knowledge of mental health and addictions and drug using communities, Harm Reduction philosophy and strategies, and barriers that prevent drug users to accessing services.
- Understanding of the CHC model of care with an extensive knowledge of: Determinants of Health; Health Promotion; Recovery Model for Mental Health and Addictions; Community Based Practises; Mental Health Policy; Mental Health Reform; Harm Reduction and Anti-oppression frameworks. A strong understanding of and passion for Harm Reduction principles and practice is essential.
- Proven ability working collaboratively and effectively with internal and external partners within diverse multi-disciplinary teams. This includes demonstrated interpersonal, team building, mentoring skills which support innovation and success within a rapidly changing and complex environment.
- Excellent Leadership, Conflict Resolution, Risk Management, Crisis Intervention, Facilitation, Emergency Response Skills. Sound judgment, problem solving and decision making skills, and ability to delegate.
- Valid First Aid and CPR certificates are required and must be kept current every three years. Overdose prevention and response training considered an asset.
- Management experience in a team-oriented, interdisciplinary workplace preferred.
- Exceptional communication skills, both verbal and written, with the ability to clearly convey information and ideas.
- Strong interpersonal skills that include: motivating others; nurturing a positive and welcoming atmosphere; providing emotional and practical support to others; and bereavement support.
- Strong skills in strategic partnership development and the ability to work with external community agencies and internal programs of LAMP Community Health Centre.
- Knowledge of LAMP Community Health Centre, the South Etobicoke community, and/or a second language that is reflective of the community being served are all preferable assets.
- Knowledge of community mental health assessment tools such as OCAN.
Proficiency in the Following Computer Skills
- Solid working knowledge and ability to navigate a PC windows environment, including shared drives.
- Experience and accuracy using database applications such as Pirouette, NOD.
- This position requires the incumbent work 35 hours per week with occasional evenings or weekends.
- The Manager, Adult Programs must work well in a fast paced environment with the ability to act quickly and confidently to manage difficult and/or tense situations, which at times might involve risk and/or challenging , atypical or hostile behaviors and/or communication. Adult participants may at times be under the influence of drugs or alcohol, and/or dealing with crises, distress, and trauma.
- There is an expectation for all employees to participate in two events per year for the agency; these events may be during the evening or on a weekend.
- Occasional data entry and regular report writing with short periods of time sitting stationary in front of a monitor while keyboarding.
- Ability to balance all job requirements in a busy atmosphere, including responding promptly to all communication.
- As part of our mandate for inclusivity, reasonable accommodations can be made for all incumbents to perform the described physical functions of the job.
As part of our mandate for inclusivity, reasonable accommodations can be made for all incumbents to perform the described physical functions of the aforementioned job.
LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups.
Please send your resume with a cover letter to Human Resources:
Subject: Job Opening for Manager, Adult Programs
External Deadline: 5:00 pm on Friday March 6, 2020
We thank all applicants for their interest. However, only those selected for interviews will be contacted. No phone calls please.
- Dental care
- Extended health care
- Vision care
- Vacation & paid time off
- Life insurance
- Company pension
- Employee assistance programs
- Casual dress
- Disability insurance
- On-site parking
Reference ID: Job Opening for Manager, Adult Programs
Job Type: Permanent
Salary: $61,125.00 to $74,197.00 /year
- progressive management: 5 years (Required)
- crisis intervention, conflict resolution: 3 years (Required)
- budgeting, financial and resource management: 1 year (Preferred)
- working with drug using communities: 3 years (Preferred)
- planning, implementing, evaluating community based programs : 3 years (Required)
- Bachelor's Degree (Preferred)