Junior IT Support Analyst
➡️ Passionate about delivering exceptional IT support and creating a seamless employee experience?
➡️ Enjoy working with Microsoft 365, modern workplace technologies, and cloud-based SaaS applications?
➡️ Excited by the opportunity to support the secure adoption of AI tools while contributing to IT security and compliance?
➡️ Looking to build your career in an innovative, AI-first company where your work has a real impact on colleagues around the world?
Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.
We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.
Role Summary:
The Junior IT Support Analyst is a hybrid role supporting our downtown Toronto flex office space. Reporting to the IT Manager and collaborating closely with the Senior IT Support Analyst in the UK, the role delivers IT support across the North American region, with a focus on employee onboarding and offboarding, day-to-day end-user support, and supporting compliance activities across the ISO 27001 and SOC 2 frameworks. The role will also assist the Senior IT Support Analyst in the UK in supporting users in the UK office and remote employees across Europe.
As PatSnap transforms into an AI-first organization, the role also supports the administration, IT governance, and adoption of leading-edge AI tools, including Claude Enterprise, ChatGPT Enterprise, and Microsoft Copilot, ensuring these tools are deployed securely, governed appropriately, and adopted effectively across the business.
This is a hybrid position based in our Downtown Toronto office, with an expectation to work from the office approximately two days per week. Additional in-office days may be required from time to time to support onboarding, team collaboration, or business needs.
$50,000 - $60,000 a year
The hiring range for this role is between $50,000 - $60,000 CAD with a target bonus of 1 month's salary based on personal and company performance
Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.
Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
