Customer Service Representative
Clearbridge Business Solutions
Abbotsford, BC
Job Summary

Hi there! We're Clearbridge and we're based right here in beautiful Abbotsford BC. To help you get to know a bit about us, here are 6 facts about our business:

1) We love working with excitable people full of passion for whatever it is that they're doing—from doing the dishes to the serious stuff.

2) Things happen quickly around here (and often spontaneously) and we see change as a good thing.

3) Learning is constant. We chase problems, find solutions, and learn how to do things better every single day.

4) We love technology, and we use it a lot. Even our desks are packed full of technology! (see perks below)

5) We believe in leadership, not management.

6) We use technology to help businesses run better every single day and we do so with a complete focus on the customer experience. Nothing matters more.

If that sounds like the kind of place you'd fit into, keep reading!

Responsibilities and Duties

So, what's the job?

The primary focus of the Customer Success role is on creating great experiences for our customers, and the businesses that we serve.

In short, our customer success team does three things: we fix things, we design and build things and we teach people how to use both the things we fix, and the things we build.

The Customer Success Representative performs a variety of general customer support tasks including:

Resolve customer problems by clarifying the issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommend potential products or services to leadership by collecting customer information and analyzing customer needs.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
Build sustainable relationships of trust through open and interactive communication.
Keep accurate records of customer interactions in our ticketing system.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Resolve customer complaints via phone, email, chat, or in person.
Greet customers warmly and ascertain problem or reason for calling.
Qualifications and Skills

Proven customer support experience.
Must be able to embrace new technology.
Must be able to work Independently.
Clear, effective efficient communication is a must, both written and verbal.
Must be well organized and able to multitask and prioritize tasks.
Fast and accurate data entry skills.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiar with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of calls.
Excellent communication and presentation skills.
Ability to multitask, prioritize and manage time effectively.
High school diploma or equivalent; college degree preferred
Benefits

All permanent full-time staff are eligible to participate in our employer-funded benefits program once the probationary period is complete.

Perks

Located in Old Downtown Abbotsford, Clearbridge is centrally located and within walking distance to some of the best coffee and food in town. We stock snacks for staff, run a flexible and fun [open concept] office with plenty of natural sunlight, and give everyone the best workspace we can to help you do your best work with us.

Our desks are high tech allowing you to sit or stand, our chairs—some of the world's most ergonomic ensuring you're comfortable and well supported, our computer screens are really big, our computers portable allowing you to take it home with you!

To top it all off, we pride ourselves in not only having a great team within our office but also great teams outside our office (our clients) that we're fortunate enough to work with every single day.

Interested in becoming a Clearbridger? We'd love to hear from you so apply now!

TIP: be sure to share specifics within your cover letter around why you believe you'd make a great customer success rep at Clearbridge and your experience in working with both people and technology!