We’re seeking a Software Support Specialist who is not just good with people, but exceptionally quick at grasping complex systems and solving nuanced problems. You'll be supporting a sophisticated user base, diagnosing tricky issues, and helping ensure our software runs flawlessly in real-world conditions.
This is a great opportunity for someone who loves learning new technologies, thrives in an intellectually stimulating environment, is self motivated, and wants to make a visible impact.
Key Responsibilities:
- Investigate and resolve challenging software issues reported by users.
- Communicate clear, actionable solutions via email, phone, and screen sharing.
- Proactively identify patterns and suggest improvements to product and process.
- Collaborate with the development team on advanced troubleshooting and escalations.
- Write and update technical documentation, FAQs, and training materials.
- Assist with onboarding new customers and ensure a smooth adoption process.
Summary
As a Software Support Specialist, you will be essential in delivering technical support and troubleshooting software issues to ensure seamless operations for our users. Reporting to the IT Manager, you will utilize your core skills in desktop support, computer networking, and operating systems to resolve inquiries effectively.
Qualifications
- Strong knowledge of computer networking and operating systems
- Proficiency in software troubleshooting and computer hardware
- Excellent communication skills for effective help desk interactions
- Experience with ticketing systems like ServiceNow or Jira is advantageous
- Customer service orientation and ability to work in a team environment
Job Type: Full-time
Pay: $19.00-$30.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
Experience:
- IT support: 1 year (preferred)
Work Location: In person
