Food Services Supervisor
Company operating name: Saisethsons Hospitality Group o/a Tim Hortons
Number of Position: 5
Title of position: Food Services Supervisor
Terms of employment: Permanent – Full Time Position
Tim Hortons - Saisethsons Hospitality Group Inc.
Why working with us?
We are a franchisee group operating Tim Hortons and believe in long term career paths and promoting from within. We strive to be well-known for our unique approach to hospitality. We take pride in serving Happiness, not just a cup of Double Double coffee. With a portfolio of more than 70 restaurants across the GTA, we have been providing our team with growth opportunities for those constant in their efforts in service improvement, training and development and belief in Servant leadership philosophy. You will find yourself in one of the best teams that work together and have fun together.
We are currently looking for experienced Supervisors who possess excellent leadership skill and passion for hospitality industry. You are Guest-focused and excited about assisting the Restaurant Manager, General Manager and Multi Restaurant Operator with responsibilities to ensure the successful operation of our restaurant. As an enthusiastic team leader, you motivate and coach team members to ensure that high standards of Hospitality, Operational, Always Fresh and Food Safety are achieved.
What to expect in your role as a Supervisor:
· Support Restaurant Manager in leading the team, ensuring optimal team member coverage and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership.
· Ensure all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies) by working alongside team members on the floor at all times and give constructive feedbacks.
· Comply with and enforces all Tim Hortons Operational, Food Safety and Always Fresh standards.
· Complete all required shift documentation and follows principles of sanitation and safety in handling food and equipment.
· Display a “Guests are first” attitude and lead as an example to make sure we deliver an exceptional guest service as a team.
· Help Restaurant Manager control costs by reviewing portion control and quantities of preparation, minimizing waste as well as ensuring high quality of food preparation.
· Help solve operational as well as service issues in a timely manner along with training, coaching and follow-ups with team members and management team.
· Assist in evaluating team members, identifying training needs, problems, concerns as well as opportunities for improvement.
· Make sure best practices and training system are implemented consistently across the restaurant.
· Displays knowledge of and works in compliance with applicable legislation including food safety, health and safety, and employment standards.
Apply to this job if you:
· Must be willing to relocate and be available to work flexible opening/closing shifts including weekends.
· Have at least 1-2 years of supervisor experience in food service industry.
· Be guest service oriented and committed to deliver exceptional guest experience.
· Have strong organizational and communication skills.
· Embrace our Servant leadership model to positively train, communicate and help team members.
· Pride yourself in building relationships with your guests and your team.
· Demonstrate a passion for leading, coaching and serving your team.
Job Type: Full-time
Pay: From $20.00 per hour
Work Location: In person
