Parking Lobby Customer Service Attendant (CSR) - Eastern Health
Concord Parking is looking for an experienced, proactive and friendly Customer Service Attendant at St. Clare's Mercy Hospital
Reporting to the supervisors, the Parking Lobby Customer Service Attendant (CSR) is a customer-facing position. The CSR is to remain visible and proactively engaged with Patients and Visitors, providing an enhanced visitor experience by greeting arrivals, answering questions, assisting with wayfinding, and providing support with the payment process at automated pay stations.
Role Responsibilities
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Greet and engage with customers to assist with any Parking related inquiries
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Providing clear and friendly instructions for Patients and Visitors.
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Remain approachable, alert, and observant in identifying any visitor who may need assistance and proactively offering help.
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Support the Parking Team as needed.
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Maintain a safe environment, report suspicious activities and assist with patient and visitor inquiries.
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Ensure smooth operations and communicate any significant incidents or issues to supervisors and managers.
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Ensure personal and public safety is always a top priority while performing duties.
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Report and mark any slip or trip hazards in the lobby area.
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Always maintain a professional appearance and a positive, friendly demeanor.
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Minor equipment maintenance and upkeep
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Other duties, as required, that are broadly in line with the listed responsibilities.
Qualifications, Skills and Abilities
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Grade 12 education or equivalent
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Minimum of 1 year of customer service experience
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Ability to stand/walk for long hours
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Some knowledge of the industry and general knowledge of parking operations
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Demonstrable ability to deliver outstanding customer service in a fast-paced and pressurized environment
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Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset
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Excellent communication and interpersonal ‘soft’ skills
Hours of Work: Full Time, Monday to Friday 8 am - 4 pm (40 hours per week)
Starting Wage: $16.60 per hour
Not all parking management companies are the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that:
Enhance the customer parking experience
Utilize the best in industry technology
Maximize revenue and return on parking assets
Provide clients with highly skilled and motivated personnel
Concord Parking offers a great working environment and the most development opportunities of any parking enforcement company in the country. As a part of the Paladin Security Group, we have a coast-to-coast reputation as an Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever recognized as one of Canada’s Best Managed Companies. We are committed to offering the best employment and career development opportunities in the industry because we want the very best and brightest people our industry has to offer.
Please allow 15 - 20 minutes to complete your application
