Field Service Technician
Full-time, Permanent
- Location: Vancouver Island / Victoria, BC (Candidates must reside within the Vancouver Island / Victoria region or within approximately 1 hour of the assigned territory.)
- Hours: Mon–Fri, 8:00 AM – 4:30 PM
- Guaranteed: 40 hours a week
- Base Salary: $26.38/hr and can go up to $40/hr for highly experienced candidates
- Additional Gas License Premium: $0.90/hr
- Overtime paid daily after 8 hours (1.5x for first 4 OT hours 2x after that)
Company Overview Our client is a leading supplier of food industry equipment and service, offering systems for:
- Cooking, food prep, refrigeration, bakery
- Ware washing, waste, weighing, wrapping, labeling
Perks & Benefits
- Full benefits (Dental/Vision) after 1 month
- Competitive group insurance
- Company vehicle provided
- Wellness & scholarship programs
- Pension plan with company match
- STD/LTD benefits
- Family-oriented work culture
- Company cell phone provided
- Company tablet provided
- Gas card provided
- Fully stocked service vehicle provided
- Home-based dispatch model (travel directly from home to customer sites)
- Guaranteed 40-hour work week
- 2–3 weeks' vacation
- Training reimbursement program
Responsibilities Diagnose, troubleshoot, repair, adjust, calibrate and maintain commercial food service equipment
- Troubleshoot electrical, mechanical, plumbing and gas systems
- Perform field service and preventative maintenance at customer sites throughout Vancouver Island
- Respond to service calls and provide technical support to customers
- Complete service reports and required documentation accurately and promptly
- Maintain company vehicle, tools and inventory
- Attend training programs as required
- Travel throughout the assigned territory to service customer equipment
- Available for overtime and participation in an on-call rotation as required
- Deliver exceptional customer service while representing the company professionally
Qualifications
- 3–5 years of technical service experience
- Valid BC Gas Fitter License (mandatory upon hire)
- Excellent driving record
- Willingness and ability to travel for training
- Strong communication for service-related situations
- Must reside on Vancouver Island; Victoria area preferred
- Strong mechanical aptitude with the ability to troubleshoot and repair equipment independently
- Experience servicing commercial kitchen equipment, dishwashers, ovens, and food service equipment is strongly preferred
- Experience with HVAC equipment, gas barbecues, small appliances, mixers, choppers, scales, or similar serviceable equipment considered an asset
- Ability to work independently in a home-based dispatch environment
- Ability to work effectively under pressure and in a fast-paced service environment
- Willingness to participate in an on-call rotation and work overtime as required
- Strong customer service skills and professional communication abilities
Work Location: On the road
