Overview
We are looking for a Remote Medical Assistant to support patient intake, clinical administrative workflows, insurance coordination, prior authorization support, documentation tracking, and patient follow-up.
The role does include phone calls, scheduling, messages, and patient onboarding, but the main need is a Medical Assistant who can stay organized, follow processes carefully, and make sure patient tasks do not fall through the cracks.
A background in sales, call center work, or customer service is also helpful because this role requires strong patient communication, clear explanation of next steps, and consistent follow-up.
Key Responsibilities
Patient Intake & Clinical Administrative Support
- Complete patient intake and update patient information accurately in the EMR.
- Review patient forms, insurance information, medication history, and required documentation.
- Help patients complete onboarding steps before their appointments.
- Track missing forms, labs, insurance details, and other required information.
- Support providers and clinical team members with administrative and clinical workflow tasks.
Prior Authorization & Insurance Support
Assist with insurance verification and prior authorization workflows after training.
- Track prior authorization requirements, missing documentation, denials, and follow-up steps.
- Communicate with patients about information needed for insurance or medication approvals.
- Maintain accurate task lists so prior authorization work does not fall behind.
Patient Communication & Follow-Up
- Communicate with patients by phone, text, and portal messages in a professional manner.
- Schedule, confirm, and reschedule appointments as needed.
- Follow up with patients who have pending forms, labs, insurance information, or next steps.
- Explain next steps clearly and professionally.
- Provide a reliable and organized patient experience.
Team Coordination
- Coordinate with providers, dietitians, and internal team members.
- Use EMR, email, spreadsheets, phone systems, and internal messaging tools accurately.
- Make sure tasks are completed on time and nothing falls through the cracks.
Qualifications
Strongly Preferred
- Medical Assistant experience.
- Experience in a medical office, telehealth practice, prior authorization department, or patient care coordination role.
- Experience using EMR systems or healthcare documentation tools.
- Strong spoken and written English communication skills.
- Professional phone presence.
- High attention to detail.
- Strong follow-through.
- Comfortable using technology, including EMR systems, online forms, email, spreadsheets, and messaging platforms.
- Reliable, self-motivated, and able to work independently in a remote setting.
- Able to follow structured workflows and learn new processes quickly.
Preferred, But Not Required
- Prior authorization experience.
- Insurance verification experience.
- Call center, sales, or customer service experience.
- Experience speaking with patients by phone throughout the day.
What We Are Looking For
We are looking for someone who takes ownership of their work. The right person should be:
- Organized
- Dependable
- Professional
- Detail-oriented
- Comfortable speaking with patients
- Able to follow processes carefully
- Strong at tracking tasks and completing follow-up
This is a good role for a Medical Assistant who wants to grow into prior authorization, insurance coordination, and healthcare operations.
Why Join Aayu Well Healthcare
- Meaningful work supporting patients in medical weight management and metabolic health.
- Remote full-time role.
- Stable Monday to Friday schedule.
- Training provided for prior authorization workflows.
- Opportunity to grow within a fast-growing physician-led practice.
- Supportive and respectful team environment.
Pay: $18.00-$23.00 per hour
Benefits:
Work Location: Remote
