The Four Points by Sheraton Hotel & Suites London, with 180 modern guestrooms and suites, 15,000+ square feet of versatile meeting space, Vic's on Wellington Restaurant and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while visiting us.
Responsibilities
- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
- Checks guests in and out of the property accurately and in a timely manner.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Takes reservations as required in the absence of the Reservations Supervisor.
- Answers all telephone calls in a professional friendly manner.
- Equips the front desk at the commencement of each shift with the adequate stationary and forms.
- Records guest comments for the information of the Front Office Manager.
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails.
Requirements
- Must be able to work 35-40 hours per week. PART TIME HOURS NOT AVAILABLE!
- No students.
- Available for all shifts; 7am-3pm, 3pm-11pm, 11pm-7am
- Must be located in the London, Ontario region.
- Proven experience as front desk representative, agent or relevant position is an asset.
- Familiarity with office machines (e.g. fax, printer etc.)
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Outlook, Excel and Word)
- Strong communication and people skills.
- Good organizational and multi-tasking abilities.
- Problem-solving skills.
- Customer service orientation.
- Reliable transportation.
- Available any day of the week including weekends and holidays.
Employee Perks
- Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
- Competitive Benefits Package.
If you are interested in applying for this position, please forward your resume and cover letter attention to Ahmad Mohasseb, Front Office Manager ([email protected]).
Job Types: Full-time, Permanent
Pay: From $17.60 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Front Desk at a Hotel: 1 year (required)
Work Location: In person
