Site Technology Lead:
On behalf of our Technology client, Procom is searching for a Site Technology Lead for a 12 month contract role. This position is onsite at our client’s Victoria, British Columbia office.
Site Technology Lead - Job Description:
The Site Technology Lead is responsible for the end-to-end delivery of IT services at the Malahat and Victoria B.C. sites, ensuring a high-quality user experience and reliable site operations. This role involves acting as the primary local IT point of contact, collaborating with regional and global IT teams to deliver consistent, business-aligned services.
Site Technology Lead - Responsibilities:
- Own and manage all site IT operations, including end-user support and local infrastructure coordination
- Deliver strong user experience through responsive, professional, and proactive support
- Identify recurring issues, perform root cause analysis, and drive preventive improvements
- Collaborate across IT teams, business stakeholders, and vendors to ensure smooth service delivery
- Ensure adherence to IT processes such as incident, request, change, and problem management
- Use ServiceNow ITSM or equivalent tools to manage and track work
- Maintain accurate CMDB and asset management data across the device lifecycle
- Use service metrics and operational data to prioritize work and drive continuous improvement
- Support site initiatives, onboarding, executive/VIP support, and key business events
Site Technology Lead - Mandatory Skills:
- Experience in IT site support, workplace services, or service delivery
- Strong communication and stakeholder engagement skills
- Hands-on experience with ITSM tools (e.g., ServiceNow), CMDB, and asset management
- Broad technical knowledge of end-user computing and site IT operations
- Proven ability to proactively identify and resolve issues
- Comfortable working with data, metrics, and structured processes
- Working knowledge of Networking and Connectivity to support the site autonomously
Site Technology Lead – Nice-to-Have Skills:
- Experience supporting manufacturing, engineering, lab, or operational sites
- Familiarity with ITIL-based service management practices
- Familiarity with Agile ways of working and Lean techniques of problem-solving
- Experience in conference room technology and collaboration tools
- Knowledge of cybersecurity, compliance, and operational risk considerations
Site Technology Lead – Assignment Length:
This is a 12 month contract position.
Site Technology Lead - Start Date:
ASAP.
Site Technology Lead - Assignment Location:
Victoria, British Columbia, onsite.
