We are looking for an experienced and customer-focused Leasing Manager to join our team at Airport Mazda of Toronto. The ideal candidate will have a strong understanding of Mazda leasing programs, be knowledgeable about lease structures and financing options, and be committed to delivering an exceptional customer experience from initial inquiry to vehicle delivery.
- Guide customers through the vehicle leasing process, explaining lease options, terms, and benefits.
- Maintain expert knowledge of Mazda leasing programs, incentives, promotions, and lease-end processes.
- Prepare and present lease and finance quotations tailored to customer needs.
- Work closely with the Sales, Finance & Insurance (F&I), and Accounting departments to ensure accurate and timely processing of lease transactions.
- Ensure all lease documentation is complete, accurate, and compliant with dealership policies and applicable regulations.
- Build and maintain strong relationships with customers, providing excellent service before, during, and after the lease process.
- Handle customer inquiries, concerns, and lease-related issues professionally and efficiently.
- Follow up with lease customers to ensure satisfaction and identify renewal or upgrade opportunities.
- Maintain accurate customer records using the dealership's CRM system.
- Stay informed about market trends, competitor programs, and changes to manufacturer leasing policies.
- Meet or exceed individual and dealership sales and customer satisfaction targets.
- Previous experience as a Leasing Manager, Finance Manager, or Automotive Sales Consultant.
- Strong knowledge of Mazda leasing programs and lease administration is considered a strong asset.
- Excellent understanding of automotive financing and leasing principles.
- Exceptional customer service, communication, and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Detail-oriented with excellent organizational and time management skills.
- Proficient with dealership management systems (DMS), CRM software, and Microsoft Office.
- Ability to work in a fast-paced, team-oriented dealership environment.
- Valid driver's licence with a clean driving record.
- Experience in a Mazda dealership.
- OMVIC certification (or eligibility to obtain it).
- Experience with automotive CRM and dealer management systems.
- Competitive salary plus performance-based incentives.
- Comprehensive health and dental benefits.
- Paid vacation and employee discounts.
- Ongoing manufacturer and dealership training.
- Opportunities for career growth within a growing dealership group.
- Supportive and collaborative work environment.
If you are passionate about helping customers, have experience with Mazda leasing programs, and thrive in a customer-focused dealership environment, we encourage you to apply.
Apply today and become part of our team!
Airport Mazda of Toronto is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We are committed to providing accommodation throughout the recruitment process in accordance with the AODA and the Ontario Human Rights Code. If you require accommodation, please contact us and we will work with you to meet your accessibility needs.
