Job Advertisement –Internal/ External
Housing & Homelessness Program
Full Time - Youth Housing Based Case Manager
Title: Youth Housing Based Case Manager
Employer: John Howard Society of Ottawa
Department: Adult Justice Services
Program: Housing & Homelessness Program
Location(s): Ottawa, ON
Reports To: Residential Coordinator
Job Term: Full time (permanent) NOTE: Primarily Monday to Friday daytime hours, with the flexibility for some shifts during evenings and weekends as needed.
The candidate will also be required to be on-call afterhours on a rotational basis.
Compensation: 44, 068 -50, 289 dependent upon experience + benefits
Language: Fluency in English. Bilingualism (English/French) will be considered an asset
Closing Date: Monday, August 24th at 12pm
We sincerely thank all applicants who express interest in this position, though only those selected for an interview will be contacted.
The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve,
and is seeking that diversity in applicants for this position
Job Summary: The Youth Housing Based Case Manager will work within the Housing and Homelessness Team at the John Howard Society of Ottawa. This position provides housing-based case management (HBCM) to youth experiencing homelessness. The HBCM will specialize in supporting youth (aged 16 – 24) experiencing homelessness to find and maintain appropriate and safe housing. They will broker youth to longer term community supports (mental health/addiction, physical health, education, etc.), link to employment and volunteer opportunities and provide hands-on coaching and practical support to ensure long term housing retention.
The Housing Services Branch of the City of Ottawa, in collaboration with youth stakeholders, have developed and implemented a coordinated access system for youth in 2016 whereby youth are prioritized and matched to case managers for support and housing. All intakes of youth to access housing and case management will be through this coordinated access system.
The HBCM position will be a direct resource for the coordinated access function as it develops and will accept referrals of youth from that function. The support for youth will be provided through a sector wide approach.
Support youth who are unsheltered and/or in emergency shelters to become housed, and/or support youth currently in transitional housing to move to permanent housing.
Support youth, once they are housed, to develop and practice needed life skills to live independently, broker clients to community supports and resources according to their needs and wants. This can include educational, employment, volunteer experiences, physical/mental health resources, independent living skills, financial management etc.
Assess referred youth using the TAY-VI-SPDAT and refer to the Data Coordinator at the City of Ottawa Housing Branch
Assess youth at point of intake as well as through time on caseload using the SPDAT tool.
Help youth to find and stabilize in appropriate housing, support them through any housing barriers and conflicts that may arise with their neighbours and landlords.
Provide individualized supports tailored to the clients needs. Clients will be empowered to make informed choices as to their housing and supports, with a minimum expectation of weekly meetings (preferably in their home/community).
Work in collaboration with an internal Homelessness and Housing Team at John Howard Society of Ottawa, as well as with the City of Ottawa, partners, and the larger coordinated access system.
Organize, and submit monthly statistical reports to the City of Ottawa
Candidate will be success if they have:
Have a demonstrated ability to effectively engage with at risk youth
Experience and a passion to work with individuals who experience systemic barriers, racism, ageism, and other discriminations
A belief that all individuals have potential for positive growth and change
Possess strong time management skills, and experience working within timelines and deadlines
Have excellent people skills to facilitate relationships with clients, colleagues, supervisors, program partners and community members
Have a strong and genuine interest in working with youth in a caring and empathetic manner
Be willing to be flexible with work hours, supporting youth during days, evenings and weekends as needed
A strong understanding of factors that contribute to justice involvement and homelessness for young people
Strong motivational interviewing skills to support the establishment goal planning, case plans, as well as supporting youth to achieve those goals
Competency, comfort and experience using crisis intervention skills
Strong organizational skills to work within a larger housing first framework within the community
Knowledge of Housing First principles and how they apply to youth
Competency in report writing, gathering and interpreting data and outcome measures as required by the City of Ottawa
Current Non-Violent Crisis Intervention and ASIST Certification preferred
Knowledge and experience with Service Prioritization Decisional Assistance Tool (SPDAT) (TAY-VI-SPDAT, VI-SPDAT, YSPDAT) considered a strong asset
Knowledge or experience with Homeless Individual and Families Information System (HIFIS) considered a strong asset
Bilingualism is an asset
University Degree / College Diploma in the social sciences
Minimum 2 years’ experience working with marginalized populations involving housing
Have an updated clear Criminal Record Check working with vulnerable population
Experience in Housing First framework and its guiding principles
Experience working in the homeless and housing sector
Experience working with vulnerable populations, specifically young people involved (or at risk of) in the justice system
Ability to work independently as well as part of a broader team
Experience working with individuals who experience mental illness
Valid driver’s license and a clean driver’s record.
Bilingualism considered a strong asset
This position requires the successful candidate to have a valid driver’s license and a vehicle available for travel during work hours.
This position may require you to drive clients to appointments, when deemed necessary another staff member must accompany you.
This position will require you to be on-call after hours (24/7) on a rotational basis.
This position will require occasional evening and weekend work to meet client needs (i.e. Move-in days, evening meetings)
**Due to the pandemic the job description and requirements for this position may alter to follow the Health and Safety protocol for the John Howard Society of Ottawa