Who we are
Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:
- We work hard, we work smart
- We build lasting value
- We are creative and innovative
- We have fun
- We care
- We act with integrity
About the role
Reporting to the Site Manager, the Leasing Agent plays a key role in achieving full occupancy across our communities while delivering an exceptional resident experience. This role combines customer service, sales, and administration to ensure all leasing processes—from inquiry to move-in—are completed efficiently and with care. The Leasing Specialist will serve as the first point of contact for prospects and help maintain strong tenant relationships aligned with Prokey’s values.
What you’re great at
- Excellent customer service & communication skills.
- Communicating with empathy, professionalism, and confidence
- Excellent at building and maintaining relationships with prospects.
- Ability to work in a quick paced environment.
- Excellent negotiating and problem solving skills.
What you’ll be doing
- Coordinate, schedule, and conduct property showings and open houses.
- Handle all incoming leasing inquiries via phone, email, and walk-ins.
- Own the lead-to-lease experience — from the first inquiry to move-in and follow-up.
- Screen and qualify tenants, completing reference, credit, and landlord checks.
- Process applications, lease agreements, and renewals accurately in Yardi or other software.
- Draft and deliver notices and letters as needed.
- Conduct move-in and move-out inspections to ensure unit readiness and satisfaction.
- Collaborate with the Site Manager and Property Management team to resolve tenant concerns promptly.
- Maintain accurate leasing and occupancy records to support operational targets.
What we’re looking for
- 1–2 years of experience in leasing, sales, or customer service.
- High school diploma required; post-secondary education preferred.
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
- Experience with Yardi or other property management software is an asset.
- Excellent communication, organization, and time management skills.
- Positive, team-oriented attitude with a passion for helping people find their home.
What you can expect from us
- Medical and Dental benefits package
- RRSP Matching program
- Investment opportunities with Westbow Capital (https://westbowcapital.ca/)
- New home discounts
- Professional development opportunities
- Supportive team and leadership staff
- Casual and energetic work environment
- Flexible work schedules
- Fun and inclusive company events
- Volunteer opportunities with Westbow Gives Back (https://westbowgivesback.ca/)
At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.
If this sounds like an opportunity for you, apply today and join in on our fun and inclusive culture! Get the chance to volunteer and work on meaningful initiatives and build a career that builds you.
Westbow Group of Companies Ltd. may use technology, including AI-assisted tools, to support parts of our recruitment process by reviewing, organizing, and summarizing information you provide in your resume and application; this may include helping to assess job-related qualifications (e.g., relevant experience, education, skills, and responses). AI tools are used to assist in the recruitment process; all final hiring decisions are made by our team. Questions or concerns can be directed to [email protected] (mailto:[email protected]).
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