Job Summary - Duties/Responsibilities
*Full-time in-office position 40 hours per week
- Accurately enter, edit, and process customer and purchase orders
- Support business activity through accurately entering, processing, and tracking customer orders in company order management system
- Make calls to and receive calls from clients
- Respond to all customers inquiries (via telephone, email, or in person) in a professional, polite manner with the goal to provide customer-focused service
- Managing customer relationships by accommodating preferences and maintaining professional level of communication
- Assisting and collaborating with sales team, accounting team, vendors, etc. to ensure that customer needs are fulfilled in a timely manner
- Willingness to learn and understand technical details about our products and services to better assist our customers in their selection
- Update product catalogue with new information and pricing as required
- Liaise with team members and suppliers for the status of sales orders, purchase orders, inventory, and special requests. Communicate results of information to customer in a professional, detailed manner
- Managing customer returns from the point of customer request through to completion
- Arrange/schedule deliveries and pick-ups with couriers
- Support the team with other administrative tasks as required or requested
- Provide product information, pricing, and order status updates to customers
- Assist customers with order placement, modifications, and cancellations
- Address and resolve customer complaints and concerns and ensure customer satisfaction
- Maintain an accurate and organized record of customer interactions and order details
- Update stock inventory on a regular basis
- Package orders in warehouse and prepare for courier pick-up/delivery
- Assist with other duties as assigned by management
Knowledge and skills required for the role:
- A passion for providing exceptional customer service
- Strong communication skills; verbal, written, listening
- Highly organized with strong multi-tasking and time management abilities
- Ability to work effectively both independently and in a team environment
- High level of accuracy and detail to avoid entry errors
- Working knowledge of MS Office computer application (Word and Excel)
- Previous order entry/customer service experience an asset
- Fluent in English. French language is an asset, but not required.
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 3 years (required)
Language:
Work Location: In person
