Position Type: Full-Time (Must have flexible availability including early mornings, weekends, and peak periods)
Why Join Our Franchise Group?
At Tim Hortons, we take pride in being a staple of the Canadian fabric. We are seeking a high-energy, operations-driven Multi-Unit General Manager to lead our teams across multiple high-volume locations. If you are a hands-on leader who thrives on building strong workplace cultures, driving profit, and delivering exceptional guest experiences, this is the opportunity for you.
What You’ll Do (Key Responsibilities)
- Multi-Store Operational Leadership: Oversee daily operations across assigned restaurants. Conduct daily walkthroughs to enforce 100% compliance with Tim Hortons brand standards, health and safety regulations, and cleanliness protocols.
- People Development & Culture: Serve as an enthusiastic role model. Recruit, train, and coach Store Managers and Team Members, fostering an inclusive, supportive environment with low turnover.
- Financial Mastery & Target Achievement: Take full ownership of key performance indicators (KPIs). Control prime costs—specifically food, paper, and labor—through smart scheduling, production planning, and waste tracking. Hit targets to unlock your quarterly performance bonuses.
- Brand Promotions & Launches: Ensure flawlessly executed LTOs (Limited Time Offers), new product rollouts, and marketing campaigns across all locations.
- Tech, Systems & Administration: Utilize digital tools, inventory software, POS systems, and Excel/Google Sheets to manage schedules, track stock levels, complete cash reports, and process end-of-shift balancing.
- Guest Experience Champion: Actively resolve guest feedback, elevate speed of service (especially drive-thru targets), and lead the team to deliver fast, accurate, and friendly service every time.
What We Are Looking For (Qualifications)
- Proven QSR Experience: Minimum 3–5 years of fast-paced Quick Service Restaurant management experience (prior experience within Tim Hortons or another high-volume franchise is strongly preferred).
- Numbers-Oriented: Demonstrated ability to manage scheduling, control inventory, analyze P&L statements, and hit financial targets.
- People Person & Communicator: Exceptional interpersonal skills with a passion for coaching, mentoring, and maintaining a positive work atmosphere.
- Tech-Savvy & Adaptable: Quick to master new restaurant management software, digital tools, and corporate systems.
- Mobility & Logistics: Valid driver’s license and access to a reliable vehicle to travel daily between store locations.
Perks & Compensation
- Base Rate: $24.00 to $28.00 per hour + Target based bonus (based on experience).
- Target-Based Bonus: Lucrative bonuses based on achieving sales targets, labor goals, waste reduction, and brand audit scores.
- Support & Advancement: Ongoing leadership development and head-office level advancement opportunities.
- Perks: Free/discounted food & coffee on shift, paid training, and performance recognition programs.
Pay: $41,603.67-$51,000.00 per year
Benefits:
- Commuter benefits
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
Application question(s):
- Briefly describe how you manage labor costs and food waste during peak business hours.
- Do you have direct experience working at a Tim Hortons franchise location?
Experience:
- Quick Service Restaurant (QSR) management: 5 years (preferred)
Licence/Certification:
- driver's license and access to a reliable personal vehicle (preferred)
Work Location: In person
