JOB DESCRIPTION
Job title: Housekeeping Supervisor
Responsible to: Executive Housekeeper
Responsible for: Room Checker(s) /Room Attendants/ Laundry Attendants*/ Public Area Cleaners
SCOPE AND GENERAL PURPOSE
To be responsible for the professional and cost-effective running of the department achieving standards of cleanliness and guest care as laid down in the Standards & Procedures Manual.
MAIN DUTIES
- To be responsible for the cleaning of guest rooms ensuring through inspection that standards of cleanliness and guest comfort are maintained in accordance with the Standards & Procedures manual.
- To plan, organize and keep an accurate record by room/area of all deep cleaning carried out to ensure maximum cleanliness and logical work patterns as required by company policy.
- To be responsible for the efficient running of the laundry and cost-effective use of all linen/terry within the property taking inventory on a regular basis and investigating stock losses as required by company policy.
- To be responsible for the handling of all guest laundry/cleaning of staff uniforms and handling of lost and found in accordance with property and company standard.
- To liaise with Guest Services and Maintenance in regard to readiness of rooms with particular attention to guests’ special requirements and VIP rooms as required by Property policy.
- To ensure corridors, staff areas and public areas are cleaned to standards required by property policy.
- To ensure the timely and accurate completion of housekeeping forms/reports following procedures required by company policy.
DEPARTMENT MANAGER RESPONSIBILITIES
- To be competent in the scheduling of staff and forecasting of revenues and expenses to achieve effective cost control as required by company policy.
- To achieve effective communication by briefing and debriefing staff, together with regular departmental meetings as required by company policy.
- To ensure full adherence to hygiene, health, safety and emergency procedures as required by law and company policy.
- To carry out any reasonable request.
- To ensure adequate supply of materials and equipment with adherence to the department budget through the Purchase Order System and inventory controls as required by company policy.
- To ensure that standards of punctuality, staff appearance and dress are maintained at all times in line with property and company policy.
- To maintain a professional profile within the property accepting the responsibility of Manager on Duty as requested by the General Manager and achieving standards required by company policy.
- To generate team commitment to achievement of the company, property and department Mission Statements.
- To carry out the duties of a staff member or provide assistance as necessary to achieve required standards, productivity and guest care.
- To ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions.
- To be committed to guest satisfaction with any comments or complaints being actioned by following procedures laid down by property and company policy.
- To ensure compliance with company and house rules.
- To contribute to the security of the building, company assets and guest/co-worker safety by ensuring full adherence to security procedures and proper handling of keys/cash by all department members in line with company policy.
REQUIREMENTS:
- Minimum 1 -2 years of experience in a supervisory housekeeping role preferably in the hospitality setting.
- PEP experience an asset
- Experience in a unionized environment.
- Must have a can-do attitude and “lead by example” approach.
- Confidence to enforce service standards, policies and procedures.
Job Type: Full-time
Pay: $52,000.00-$55,000.00 per year
Work Location: In person
