Visitor Services Facilitator
Reports to:Visitor Services Coordinator
Team Member of: Member of the Operations & Facilities Team and the Community & Strategy Team; Member of the events and special project teams as required. The Visitor Services Coordinator links and communicates with the various museum teams on behalf of the Visitor Services Facilitator.
Position Summary – Strategic Goals
The Visitor Services Facilitator is primarily responsible for delivering exceptional front-of-house customer service and supporting the daily operation of the museum's reception area and gift shop.
The Visitor Services Facilitator plays a key role in creating a welcoming, engaging, and positive experience for all visitors, members, volunteers, renters, tour groups, and community partners.
This position supports the work of both the Operations & Facilities Team and the Community & Strategy Team through visitor services, gift shop operations, admissions, memberships, and support for museum programs, events, and community initiatives.
Responsibilities & Duties
- Greet and interact with visitors, members, tour groups, renters, guests, staff, and volunteers in a professional and welcoming manner.
- Provide exceptional customer service at all times.
- Answer incoming phone calls, emails, and visitor inquiries, and direct them appropriately.
- Process admissions, memberships, gift shop sales, and other visitor transactions.
- Maintain accurate records and reports related to visitor services and sales.
- Ensure public and visitor safety and report concerns to appropriate staff.
- Open and close the facility in accordance with museum procedures.
- Provide conflict resolution and address concerns from visitors, staff, volunteers, renters, and guests in a professional manner.
- Assist with the coordination and delivery of museum programs, tours, community initiatives, and special events.
- Support museum staff during public events, fundraising activities, and community engagement opportunities.
- Help create a positive visitor experience that reflects the museum's mission and values.
- Manage daily gift shop operations, including sales, customer service, and presentation of merchandise.
- Assist with inventory control and stock replenishment.
- Handle opening and closing cash procedures and maintain accurate cash records.
- Keep reception, gift shop, and public areas clean, organized, and well maintained.
- Monitor the appearance and functionality of front-of-house spaces to ensure a welcoming visitor environment.
Qualifications
- Strong customer service skills.
- Excellent interpersonal and communication skills.
- Demonstrated ability to work independently and exercise sound judgment.
- Ability to manage multiple priorities in a public-facing environment.
- Experience handling cash, point-of-sale systems, and retail transactions.
- Comfortable working evenings, holidays, and special events as required.
- Previous experience in customer service, hospitality, tourism, retail, recreation, museums, or a related field is considered an asset.
- Current Standard First Aid, CPR, and AED Level C certification is considered an asset.
Wage: $17.00/hour
Availability: Must be available to work weekends, including Saturdays and Sundays, as required.
Hours:Up to 20 hours per week
Position: Part-time temporary, with the possibility of becoming permanent part-time
Closing date: This position will remain open until a suitable candidate is found.
To apply, please email your resume and cover letter to [email protected].
Only those applicants selected for an interview will be contacted. The Alberta Aviation Museum is an equal opportunity employer.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
Work Location: In person
