About the Role
Habitat for Humanity Ontario Gateway North is seeking an experienced, highly organized Program Manager, Family Services to lead the day-to-day delivery of our Family Selection and Support Services. This is a full-time 12-month fixed-term contract. This position is eligible for our company-paid Benefits program. This is a unique role for someone who combines strong program administration and relationship-management skills with sound judgment, attention to detail, and compassion.
You will work directly with families who partner with Habitat throughout the family selection process, transition into their homes, and ongoing homeowner relationship. You will also coordinate closely with Finance, Construction/Project teams, Communications, volunteers, community organizations, and professional service providers.
The successful candidate will be comfortable independently managing complex files and sensitive situations while knowing when an issue requires consultation or escalation.
What You’ll Do
- Manage the day-to-day delivery of Habitat’s Family Selection and Support Services.
- Support families from application and selection through occupancy and ongoing homeowner relationships.
- Manage confidential family, financial and administrative records and documentation.
- Coordinate Annual Income Reviews, payment-relief requests and other homeowner financial matters.
- Work closely with Finance, internal teams, volunteers, community partners and professional service providers.
- Apply established policies and procedures, resolve day-to-day issues, and identify matters requiring escalation.
- Track deadlines, commitments and follow-up to ensure consistent program delivery.
What You Bring
- Post-secondary education in a related field, or an equivalent combination of education and experience.
- 3–5 years of relevant experience in program administration, client/family services, housing, nonprofit services, financial administration or a related environment.
- Experience independently managing complex files, programs, client relationships or administrative processes.
- Strong judgment, organization, communication and relationship-management skills.
- Excellent attention to detail, documentation and follow-through.
- Comfort working with confidential and financial information and applying policies and procedures.
- Strong Microsoft Office skills and the ability to learn new database and program-management systems.
- Housing, mortgage/financial services, social services, nonprofit or volunteer experience is an asset.
Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance. Habitat for Humanity Ontario Gateway North will arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed fairly and equitably.
Habitat for Humanity Ontario Gateway North wishes to thank all applicants for their interest. Only those selected for an interview will be contacted. The selected candidate will be required to consent to a criminal record check.
Pay: $60,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Mileage reimbursement
- Store discount
- Vision care
- Work from home
Application question(s):
- To qualify for this position, you must be legally qualified to work in Canada. This means that you are a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment, have a valid Social Insurance Number at the start of employment, and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. Do you meet these eligibility requirements?
- Do you hold a post-secondary degree or diploma in business administration, social services, community development, nonprofit management, housing, or a related field, or an equivalent combination of education and relevant experience? If so, please provide details.
- How many years of progressively responsible experience do you have in program administration, family/client services, housing, nonprofit services, financial administration, or a related environment, and in which field(s)?
- Briefly describe your experience managing sensitive or confidential client, financial, legal, or personal information.
- This is a remote position that requires occasional travel to locations throughout Central Ontario, with the possibility of travel to Northern Ontario (Greater Sudbury area). Do you have a reliable vehicle, and can you meet this travel requirement when needed?
- Are you comfortable reviewing and working with financial information and supporting documentation as part of your regular responsibilities?
- Outline your proficiency with Microsoft Office applications and your experience effectively using databases, managing documentation, and program management systems.
- When are you available to start work?
- Why are you looking to leave/did you leave your current/last position?
Licence/Certification:
- Class G Licence (required)
Work Location: Remote
