Sr. Technical Support Analyst -Wealth, Microsoft SQL
RBC
Toronto, ON
What is the opportunity?

The Senior Technical Systems Analyst will collaborate across IT and with assigned business line(s) to assess, research, and analyze business, technical and system needs in order to resolve business systems issues by recommending technology solutions that meet sponsor/stakeholder needs.

This is a production support role for the Charles River Investment Management System trading platform and Trade Surveillance applications.

What will you do?

Manage day to day production support issues and seeing through to resolution. Involves rotational on-call and occasional weekend support
Be responsible for change management activities in test and production environments, including deployment of code, adhering to source code management policies and release procedures
Maintain health and safety of production systems and applications. Identifies risks and proposes actions to mitigate
Work with development teams and business partners to provide input on best mix of development, interfacing applications, third party vendor solutions to meet business requirements and project objectives in an agile environment
Effectively communicate and build rapport with team members, management, stakeholders, infrastructure teams and interface groups using a variety of techniques and collaboration from initiation to close
Build knowledge in all aspects of the organization, the business and information systems
Provides coaching, expertise, and feedback to build the capabilities of the team

What do you need to succeed?

Must-have

Proficiency with Microsoft SQL (2008+)
Windows Server (2008+) experience
communication skills, both written and oral for presentations, technical write-ups and Facilitation tasks
Strong analytical, problem solving, and decision making skills
Ability to multi-task and prioritize own and team work

Nice to have

Prior hands on expertise with the Charles River application
Trading life cycle knowledge
Mainframe programming

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

TEC

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