The Opportunity:
The Director, Supervision is a frontline supervision role responsible for daily compliance reviews for Manulife Private Wealth (MPW) advisors registered with the Canadian securities commissions. The role is responsible for designing and implementing an effective and efficient compliance supervision framework to protect clients, MPW Investment Counsellors and MPW. The incumbent will execute complex reviews, manage escalations, and work with Compliance to provide training and guidance to advisors and other MPW staff as needed.
The Director, Supervision will partner closely with Line 2 Compliance to ensure adherence to securities regulations and internal policies.
This is a hybrid role three days a week in the office.
Responsibilities:
- Responsible for oversight of Investment Counsellors’ trading activities.
- Test new account approvals and KYC updates.
- Communicate with advisor teams regarding compliance inquiries.
- Assist as needed with investigations related to complaints and regulatory inquiries.
- Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.
Perform annual branch reviews to foster meaningful and collaborative relationships between Investment Counsellors and compliance.
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Supervision & Complex Reviews:
- Perform trade, suitability, and exception reviews; review new account approvals and KYC updates.
- Handle complex supervisory items (e.g., vulnerable clients, outside activities, conflicts of interest, advertising).
- Document decisions with clear rationale and evidence; ensure timely closure of exceptions.
- Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.
Identify and escalate any areas of non-compliance.
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Investment Counsellor Support & Training:
- Provide training and education to Investment Counsellors on supervisory expectations and best practices.
- Conduct onsite visits to advisor offices to review processes, remediate gaps, and reinforce controls.
- Communicate clearly and constructively with Investment Counsellors, management and Compliance to resolve issues.
Support Investment Counsellors with post-audit remediation plans.
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Issue Management & Escalation:
- Identify, investigate, and assist with complaint reviews and regulatory inquiries.
- Escalate significant non-compliance to the Chief Compliance Officer; support remediation plans.
Contribute to thematic reviews and process improvements.
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Cross-Functional Partnership:
- Partner with Compliance, Risk, Legal, and Operations to address supervisory challenges and align practices.
- Participate in audits/exams by preparing documentation and responding to requests.
Support the roll-out of policy changes and new supervisory or business tools and communication.
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Qualifications:
- 5-7+ years of Portfolio Manager compliance related experience.
- Completion of CSC an asset.
- Organizational and prioritization skills to be able to work in a multitasking environment.
- Strong knowledge of the financial services industry, the Canadian securities regulatory framework, provincial securities legislation.
- Exceptional communication, stakeholder management, negotiation, and influence skills.
- Strong analytical judgment with experience handling complex escalations and remediation.
- Highly developed conflict resolution skills
- Comfortable making presentations to groups.
Bilingual English/French an asset.
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Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location
Toronto, Ontario
Hybrid
Salary range is expected to be between
$92,900.00 CAD - $142,900.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
