Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
"Microsoft Consulting Services: We help ensure Microsoft customers around the world get the best outcomes from their investments in the very latest Microsoft technologies and services. We are focused on empowering customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in a happy customer and greater consumption of products and services."
Are you an analytical thinker who has great communication and cross-team collaboration skills and thrives on working with fast paced, rapidly growing, and highly accountable sales, finance and operations teams? If you are, there's no better time to join the Business Operations & Program Management discipline at Microsoft! You will be at the business center of excellence for cross-business execution performance, planning, and subsidiary operations. The team helps scale execution, drives clear business & market insights that result in Microsoft achieving its business objectives.
The Business Program Manager (BPM) role is responsible for operational business process across the business unit and Projects and Programs driven by the HQ Operations team and works concert with the Business Program Management Manager or Business Manager. The BPM supports the Sales and Delivery teams in achieving their business goals. BPMs drive the Consulting Services team accountabilities and support suitable planning, execution, performance tracking, and where necessary initiate remediation efforts with the teams to achieve the FY Services scorecard and P&L goals as set by the WW teams.
This Business Program Manager role will support our Solution Strategy and Sales Leadership team with
fiscal planning process and business rhythms.
strategy and sales insights that drive effective business decisions.
driving performance improvements in our core processes that require collaboration across Area, Pursuit Organization, Global Operations and Domain teams.
identifying and capturing best practices and make those available within MCS community.
tools and process expertise across Deal and Delivery Management activities.
driving standardization and simplification in strong partnership with WW Operations.
contributing to WW Business Excellence & Operations community.
ensuring the business operates in full adherence to Company policies and processes.
The successful candidate for this role will have a unique opportunity to contribute to the success of Microsoft Consulting Services thru the following key initiatives:
Customer, Partner and Business Value
Uses an understanding of customer, partner, and internal group drivers and decision-making processes to identify priorities and recommend ways to improve satisfaction, performance, and the experience.
Uses independent judgment and discretion to demonstrate the use of technologies, processes, tools, and methodologies to provide solutions for issues/needs.
Uses metrics to gather feedback, recognizes the impact of solutions, and supports action to mitigate risk.
Actively seeks and creates ways to increase synergy across multiple customers, partners, and internal groups.
Establishes his or her own relationships with customers, partners, or internal groups and opens new channels of communication.
Uses independent judgment and discretion to participate in the development and clarification of expectations, scope, and scale to achieve shared objectives and minimize redundancy.
Uses an awareness of satisfaction drivers to increase satisfaction and the health of partnerships within an area or organizational group.
Uses and recommends improvements to existing approaches for the delivery of a product, service, process, or technology for a team or group, by using established project, program, and process management methodologies to achieve clear and measurable outcomes.
Uses independent judgment and discretion to contribute to plans that minimize risk while effectively balancing scope, cost, time, quality, and resources, and improve satisfaction or performance.
Identifies and proposes opportunities and/or changes to the strategy or delivery management methodology to improve a project or program to reduce complexity and manage risk.
Drives consistency in processes and services to align with defined policies and procedures and meet performance expectations for consistency, accuracy, and timeliness of delivery. Uses judgment, subject matter expertise, and proven methodologies to minimize risk and revenue impact.
Identifies opportunities for improvement within a process or service to propose change or adjust a plan.
Actively seeks opportunities to increase agility by identifying future needs to evolve processes, services, and solutions and drive simplification.
Partners with the headquarters teams to ensure the effective landing and adoption of change to roles, processes, tools and reporting.
Execute on the agreed operational change management plan in concert with the Business Manager and Services Lead
To be a successful Microsoft Consulting Services Business Program Manager, you will bring the following experience and skills to this role.
Bachelors degree in relevant fields eg: business, marketing, information technology, operations, finance. MBA or CPA preferred.
Minimum 3-5 years’ experience in Business Excellence, Sales Excellence, Sales Operations and/or Finance
Expertise with Microsoft Excel, PowerBI and/or other analytical tools
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Ability to translate isolated data asks into broader business needs to deliver greater impact.
Strong program/project management and prioritization skills
Strong executive communication and the ability to deliver clear instruction over digital, written, and live communications.
Self-motivated individual with the ability to work independently, and within a team environment.
Proven track record of thriving in ambiguous environments and being able to drive clarity for oneself and the team
Familiarity with business rules, policies, cross-boundary processes, and a strong understanding of a complex business environment
Focus on providing process optimization by understanding the desired business outcome.
Innovate to deliver standards which enable speed, efficiency, and scale in the business.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.