Position Summary
Blending fine dining quality with small-town comfort, The Italian Farmhouse offers contemporary Italian cuisine with a cozy, country farmhouse style atmosphere. We are located in the heart of Bragg Creek, AB, 25 minutes west of downtown Calgary and 20 minutes south of Cochrane, perfect for whether you’re stopping in for lunch after coming off the trails, enjoying a romantic night out in our dining room, or relaxing with friends on our summer patio.
We are currently looking for a full-time Front of House Manager with a minimum of 2 years of management/customer service experience, in a restaurant or food retail setting. We are looking for a highly motivated individual who can work well with both our current Front of House and Kitchen staffs. They will be reporting directly to the restaurant owner.
Duties and Responsibilities
- Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
- Effectively manage consistent cooperation and communication between the front and back of house staff.
- Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
- Forecast sales to formulate goals and assist employees to meet goals.
- Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
- Delegate appropriate tasks and manage staff workloads.
- Provide instruction for staff members and coach employees to improve learning and enhance performance.
- Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
- Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
- Work overtime when needed and assist the workload of other.
- Execute any other tasks required.
Job Type: Full-time
Pay: $48,028.00-$50,548.00 per year
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Work days:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Experience:
- serving: 1 year (required)
Licence/Certification:
Work Location: In person
