Job Overview
The General Manager is responsible for the overall leadership, performance, and success of Luca Restaurant. This role is accountable for delivering exceptional guest experiences while driving financial performance, developing a high-performing team, and maintaining the standards that define the Luca brand. The General Manager leads with integrity, professionalism, and a passion for hospitality, creating an environment where both guests and team members thrive.
Key ResponsibilitiesLeadership & Culture
- Lead, coach, and inspire the management team and hourly staff.
- Foster a positive, respectful, and accountable workplace culture.
- Recruit, train, mentor, and develop future leaders.
- Conduct regular performance reviews and provide ongoing coaching and feedback.
- Promote teamwork, communication, and employee engagement.
Guest Experience
- Ensure every guest receives warm, attentive, and memorable service.
- Lead by example on the restaurant floor during service.
- Resolve guest concerns professionally and promptly.
- Maintain Luca's standards of hospitality, service, and presentation.
- Build relationships with regular guests and cultivate new loyal clientele.
Financial Performance
- Achieve revenue, profitability, and labour targets.
- Analyze financial reports and implement strategies to improve performance.
- Manage budgets, forecasting, and cost controls.
- Oversee inventory management and minimize waste.
- Monitor purchasing practices and ensure accurate reporting.
Operations
- Ensure all restaurant operations run efficiently and consistently.
- Maintain excellence in food quality, beverage execution, cleanliness, and facility standards.
- Ensure compliance with all health, safety, liquor, and employment regulations.
- Work closely with the Executive Chef to ensure seamless front- and back-of-house operations.
- Identify opportunities for continuous operational improvement.
Team Development
- Build strong management succession plans.
- Develop training programs and uphold service standards.
- Hold managers accountable while providing mentorship and support.
- Encourage professional growth and continuous learning.
Sales & Community Engagement
- Drive sales through exceptional hospitality and strategic initiatives.
- Support marketing campaigns, events, and promotional activities.
- Build relationships within the local community and business network.
- Maintain Luca's reputation as one of the city's premier dining destinations.
Qualifications
- Minimum 5 years of senior restaurant management experience, preferably in upscale or fine dining.
- Proven ability to lead large teams and develop leaders.
- Strong financial acumen with experience managing budgets, labour, and cost controls.
- Exceptional guest service and conflict resolution skills.
- Excellent communication, organizational, and leadership abilities.
- Knowledge of food, wine, cocktails, and fine dining service standards.
- Ability to thrive in a fast-paced, high-expectation environment.
- Flexible schedule, including evenings, weekends, and holidays.
Success in This Role
A successful General Manager:
- Leads with humility, accountability, and professionalism.
- Creates exceptional experiences for guests and employees alike.
- Develops leaders rather than simply managing staff.
- Consistently delivers strong financial results without compromising hospitality.
- Protects and elevates the Luca brand every day.
What We Offer
- Competitive salary and performance-based bonus.
- Comprehensive benefits package.
- Dining and employee discounts.
- Leadership development opportunities.
- Career growth within a premier hospitality organization.
- The opportunity to lead one of Calgary's premier dining destinations.
Job Type: Full-time
Pay: $80,000.00-$100,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Hospitality: 5 years (preferred)
Language:
Licence/Certification:
Work Location: In person
