Data Entry (Deployment Analyst)
Eigen Development Ltd.
Vancouver, BC

About Eigen

Eigen is a leading payments provider for retail, restaurant and hospitality industries across North America. We help merchants securely process transactions and adopt the latest technology in payments, including: Apple Pay, Android Pay, and more. Please visit eigenpayments.com to learn more.

Who we are looking for:

We are seeking hardworking, responsible and reliable individuals to join our Deployments Team. This is a great opportunity for individuals who are passionate about technology and enthusiastic about excellent customer service. Our team is results-focused and devoted to achievement, performance excellence, and professional growth.

Duties and Responsibilities Include (but are not limited to):

  • Assisting and coordinating installs for clients
  • Gathering precise information for location update/change requests
  • Troubleshooting diverse technical scenarios
  • Configuring and testing Point of Sale terminals
  • Working with Third party partners as required to resolve issues
  • Actively logging deployment calls via our internal tracking system
  • Guaranteeing customer satisfaction through timely and outstanding customer service

Skills and Requirements:

  • Have an interest in technology, e-commerce related technology, and troubleshooting related issues
  • Have strong problem solving skills and attention to detail
  • Be collaborative, proactive and able to 'think on your feet'
  • Have the ability to work under pressure, prioritize your tasks, meet deadlines and deliver on tasks
  • Be professional with excellent communication skills
  • Be driven to deliver exceptional customer service
  • Have the ability to build and maintain customer loyalty
  • French is an asset

Additional Notes:

  • Competitive Benefits Package
  • Training will be provided

To help us get to know you better, your application should include the title of your favourite book (or movie/podcast) and why, along with your resume and a cover letter.

Thank you for your interest.

Job Type: Full-time