Who we are:
Markham Stouffville Hospital is a large community hospital with three sites – Markham and Uxbridge that has a reputation for excellence in progressive community care. Having recently completed an expansion and renovation project, the hospital is uniquely positioned with cutting edge technology, expansive new facilities and a supportive and welcoming community. With a focus on patient experience, safe, high quality care and innovation, our dedicated team of physicians, staff and volunteers provides care to over 300,000 patients a year. The hospital has capacity to grow a number of programs and services as we evolve to meet the needs of our growing community. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?
What we need:
The Patient Registration Clerk is a valuable member of the Patient Access team and has a significant impact on the efficient and effective operation of the registration function. As the successful candidate, you will be responsible for registering patients for all hospital visits, answering telephone inquiries, collecting demographic information from patients, completing patient insurance information and assisting with flow through the registration area.
The successful candidate must be available to work all shifts (days, evenings and nights and weekends) including holidays. The shifts will be mainly Monday-Friday from 0900-1300 but are subject to change based on operational needs.
Who you are:
You are an innovative and patient centered individual who provides excellence within their profession
You are a team player with excellent communication, critical thinking and customer service skills
You have vision, flexibility, transparency, honesty and practicality
You are organized, accurate, able to multi task and meet deadlines
You support the patient experience, your colleagues and others cultural and spiritual beliefs
What you bring to MSH:
Previous patient registration department experience in a hospital setting required
Demonstrated strong knowledge and understanding in patient registration
Experience with Meditech 6.0 preferred
Bed allocation experience preferred
Well developed keyboarding/computer skills with a minimum keyboarding speed of 45 wpm
Strong customer service focus
Strong interpersonal skills with an ability to work well in both a team environment and independently
Excellent communication, facilitative and problem solving skills with attention to detail
Strong organizational skills with an ability to prioritize and manage multiple demands in a fast pace environment
Demonstrated good attendance record with the ability to maintain this same standard
Demonstrated good performance record with the ability to maintain this same standard
Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required
Markham Stouffville Hospital is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.