Our service department uses Jobber Web based application- service department is paperless.
The successful candidate will possess the following skill set:
Coordinate the activities of the Field Service Technicians
A working knowledge of basic equipment design and operation parameters
A working knowledge of industry design standards
Assure proper training so that the employees will follow all the pertinent manufacturing policies, practices and production standards.
Apply regulations and policies regarding health and safety.
Ensure that the employees demonstrate and practice proper work habits and continue to develop improved work practices.
Analyze and resolve work problems or assist workers in resolving work related issues while on field projects for clients
Monitors the journey management program for the Field Service Technicians
Book travel arrangements.
Qualifications and application skill set:
Having Electrical or refrigeration experience would be asset as the goal for service coordinator and to also be a technical support.
Understanding and reading AutoCad drawings would be an asset.
Experience in coordinating activities in a manufacturing environment.
Well established organizational skills to manage multiple tasks.
Self-starter with good analytical and problem solving skills.
Continuous learner and willing to accept change.
Standard Microsoft Office applications, such as Excel, PDF Editor, Word, Power-point, Outlook and others.
In general, the Service Coordinator may:
Use word processing, spreadsheet, database or presentation software to prepare invoices, reports, memos, letters, financial statements and other documents
answer telephones, greet visitors
prepare meeting agendas, attend meetings
draft correspondence and reports
schedule appointments and meetings using electronic calendar systems
Support the maintenance a records management system (including classifying and coding electronic and hardcopy files)
research information on the Internet
operate office equipment such as fax machines, photocopiers, voice mail messaging systems and computer scanning equipment
transcribe material from handwritten notes or digital dictation
edit documents for executives
Supervise, manage or train other staff members.
Update reports for management.
Access and process information, Address customers' complaints or concerns, Maintain records and statistics, Issue receipts and other forms, Explain the type and cost of services offered, Answer inquiries and provide information to customers, Arrange for billing for services, Perform general office duties, Receive and log complaints
Exceptional customer service for service technicians and our customers.
Review work orders, timesheets and reports file and send to customers as required.
Effective communication with employees and customer.
Respond to customer inquiry in timely manner.
ICE Western has competitive compensation and a comprehensive benefits program including:
Health and Dental coverage
Short-term and Long-term disability coverage
Employee assistance program
Please no calls or walk-ins.