Support Assistant C (Part-Time)
City of Toronto
Toronto, ON
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Support Assistant C within our Economic Development & Culture Division.

NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES: If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a "Current Part-time employee" in the "Custom Information" section of your on-line application form, and provide your "Employee Number" in order to be considered for this job opportunity.

Major Responsibilities:
Reporting to the Senior Arts Consultant, the Support Assistant C is responsible for a range of administrative duties that ensure the smooth running of site operations
Provides primary front line customer service; responds to inquiries, registers program participants, tours rental clients, distributes promotional material, and monitors and coordinates daily service delivery.
Works with other Arts Services staff and volunteers in the provision of event assistance and client service for events, gallery exhibitions and arts programs occurring at City of Toronto cultural facilities.
Performs specialized administrative tasks, including preparation, review, reconciliation, control and coordination of various documentation and processes, e.g. weekly payroll submissions, CLASS reports, performance indicators and other statistical reports, plus client, volunteer and participant files.
Assists full-time staff with promotion, preparation and service delivery of arts programming and gallery exhibits including preparation of promotional materials.
Administers revenue streams in accordance with divisional financial procedures, receives monies from the public, reconciles transactions and prepares deposits under the supervision of fulltime staff.
Monitors and maintains supplies/resource materials for office, programs and concession.
Operates computers utilizing and manipulating a variety of software packages, e.g. CLASS Program Registration, Facility Booking and Reports, Microsoft Office and standard corporate and social media applications.
Perform a range of administrative duties that support permitted events, programs and services, including: Open and close site, Assist with set up and/or take down furniture and equipment for various events; Assist with gallery and program operations including liaising with staff, volunteers, artists and community partners as required; Attend scheduled staff meetings, training sessions and fire drills; Assist with maintaining site cleanliness, during functions

Key Qualifications:
Considerable experience working in a customer service environment and dealing with the public.
Considerable experience working in a community facility setting.
Considerable experience in utilizing various computer software packages, including spreadsheets, database and word processing software (e.g. Outlook, Microsoft Word, Access and Excel).
Experience with cash handling and reconciling financial reports.
Experience with the collection and archiving of data.

You must also have:
Strong organizational skills with the ability to work with minimal supervision.
The ability to perform moderately strenuous physical tasks, including table and chair set ups and/or art installation.
The ability to effectively work with volunteers.
Strong interpersonal, conflict management and communication skills.
The ability to work cooperatively as part of a team.
The ability and willingness to obtain Standard First Aid and CPR training
Knowledge of the Occupational Health and Safety Act and the provisions that apply to this position.
Experience with the CLASS software system is an asset.

Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting job ID # and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.