Date Posted: August 8, 2024
Position Title: Coordinator, Information Systems
This is a Tier 1 Junior Helpdesk role
Location: New Westminster YMCA (620 Royal Avenue, New Westminster)
This position works in-person at our New Westminster office
Terms: Permanent, Full-Time (35 hours per week)
Start Date: As soon as possible
Salary: $48,000 - $53,000 annually
Reports to: Manager, Information Systems
Benefits: Typical 7 hour work day / 35 hour work week
Extended Health and Dental Benefits
Competitive vacation time off
Paid sick time and leaves
YMCA Staff Membership
Business Casual Dress
Employee Assistance Program
Be part of a charitable organization that positively impacts the community
Nature & Scope:
Working collaboratively within the Information Systems team at the New Westminster YMCA, the Information Systems Coordinator is responsible for (a) providing customer-focused technical support to YMCA staff and volunteers and (b) provisioning/deprovisioning of user accounts, network access, phones and voice mail. This person also provides support for communication, collaboration, and audiovisual technologies – as well as peripherals including printers and mobile devices. The Information Systems Coordinator may also assist with hardware/software deployment, inventory management, and general helpdesk duties. This is a Tier 1 junior level helpdesk role.
The Information Systems architecture includes over 2100 users and 300 workstations, supporting 200+ program location across the province. Nine core sites are connected via a wide-area network. Workstation operating systems are primarily Windows 10/11, with some MacOS systems. Core network systems include Microsoft 365, Entra ID, Active Directory, Cisco Call Manager, and MS Teams PSTN. Standard application software consists of Microsoft Office and various core business applications.
Major Responsibilities:
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Handle helpdesk support requests and provide exceptional customer service to YMCA staff and volunteers
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Diagnose and resolve problems both remotely and in-person, escalate when necessary, and document status and actions taken in ticket system
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Provision/deprovision email accounts, network access, phones for on/off-boarding of users
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Provide support for communication, collaboration, and audiovisual technologies
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Provide support for peripherals including printers and mobile devices
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Provide occasional onsite support in various locations throughout YMCA BC
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Assist with deployment of hardware/software and maintaining an inventory of equipment and licenses
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Assist with supporting phone systems (mobile and wired)
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Maintain up-to-date knowledge of current information technology techniques and tools
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Support YMCA philanthropy initiatives
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Perform other related duties as required
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The successful applicant may be required to work evening and weekend shifts and will be responsible for on-call support outside of office hours on a rotating basis.
Qualifications/Experience:
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Ability to think critically
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Excellent problem-solving skills
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Exceptional, clear and concise written and verbal English communication
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Ability to support users face-to-face and via telephone/screen-sharing technologies
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Proven effectiveness building relationships with internal and external customers and suppliers
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Attention to detail; ability to plan, organize, prioritize, and quickly make decisions
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Ability to work under pressure
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Ability to work independently and in cooperation with others
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Solid knowledge of Microsoft Office applications suite, Microsoft Entra, Windows 10/11, Adobe suite
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Experience with Microsoft 365 and communication/collaboration technologies
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Familiarity with basic computer/network troubleshooting techniques, file servers and user management in an Active Directory enterprise environment an asset
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Valid Driver’s License and regular access to a vehicle
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Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerability Sector Search issued no later than six (6) months preceding your start date
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Three (3) professional or job-related references
About YMCA BC:
YMCA BC is a charity dedicated to strengthening the foundations of community, by nurturing the potential of children, teens & young adults, promoting healthy lifestyles, fostering a sense of social responsibility and delivering lasting personal & social change to grow in spirit, mind, and body.
Since January 2023, YMCA of Northern British Columbia, YMCA-YWCA of Kamloops and YMCA of Greater Vancouver are officially one association, with one mission to strengthen our impact for communities across British Columbia. We are YMCA BC – Even Stronger Together. This transition marks a new chapter in our long-standing history of building communities, transforming lives, and connecting people of all ages, stages, backgrounds and abilities, to unique opportunities to learn, grow, and reach their potential.
YMCA BC provides services in health, fitness & aquatics, child care, camping, employment & community services to over 150,000 participants annually.
Competencies:
In addition to bringing a commitment to YMCA vision and values, the candidate should possess the following competencies:
Leading Self
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Evolve in Professional Capability – Commit to being better
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Achieve Excellence and Authenticity – Show up with the best version of you
Leading Others
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Develop the Potential in Others – Help people grow and lead
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Create a Culture of Connection – Build bridges between people and partners
Leading Mission
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Think and Act Strategically – Make good decisions and act on them
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Make an Intentional Impact – Advance the strength and cause of the Y
Application Process:
Please submit a cover letter and resume.
Application deadline: September 1, 2024
Consideration of candidates will begin immediately.
Thank you for your interest and application Due to the high volume of applications received, only short‐listed candidates will be contacted.
YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our Human Resources department.
Thank you for your interest and application
Due to the high volume of applications received, only short‐listed candidates will be contacted.
