We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/
EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.
We are seeking an AI Quality & Content Specialist to ensure the accuracy, reliability, and continuous improvement of our AI support experience. This role will act as the quality gatekeeper; identifying risks, improving performance, and building trust in AI across both customers and internal teams.
This person will also own the ongoing auditing and governance of the knowledge and source content powering AI experiences to ensure outputs remain accurate, trustworthy, and operationally effective.
Key Responsibilities
AI Quality Assurance
Audit AI-generated responses across:
Chat
Cases
Self-service flows
Identify:
Score AI performance against defined QA frameworks
Audit and validate the knowledge content, workflows, and source materials leveraged by AI systems to ensure responses remain accurate, comprehensive, compliant, and aligned with current product functionality and support policies.
Identify outdated, conflicting, incomplete, or low-confidence content that may negatively impact AI-generated responses and customer experience.
Establish ongoing content governance processes to maintain AI readiness across help center articles, macros, internal documentation, and workflow logic.
Root Cause Analysis
Performance Reporting
Continuous Improvement Loop
Partner with stakeholders to:
Help establish a closed-loop AI optimization system.
Partner with Content, Product, Engineering, and Support stakeholders to continuously optimize and maintain AI source content quality.
Create scalable auditing mechanisms to proactively identify content gaps, stale documentation, and areas where AI confidence or resolution quality declines.
Help define standards for AI-consumable knowledge design to improve answer consistency, containment, and customer trust.
Success Metrics (First 12 Months)
Reduction in AI error rate / false positives
Improved AI CSAT and containment rate
Increased AI trust score
Increased adoption of the AI channel
Faster identification of content gaps
Established QA framework for AI governance
Where: Remote, Canada
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks:
Compensation: The target base compensation for this position is $55,000 to $62,000 CAD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
