Primary Duties
´ Perform various supervisory activities, including the scheduling and coordination of appropriate caregivers to clients.
´ Supervise and support caregivers, including day-to-day coordination and performance evaluation.
´ Respond promptly and courteously to all client calls, scheduling changes, and urgent care matters.
´ Communicate regularly with associates and clients to evaluate service and ensure satisfaction.
´ Share After-Hours Coordinator responsibilities with Supervisors, when required.
´ Assist in managing care providers, which may include hiring support, human resources tasks, and resolving scheduling issues.
´ Maintain accurate caregiver documentation in AlayaCare, including schedules and personnel records.
´ Perform payroll-related duties, including verifying timecards/telephony, entering timesheets, and processing payroll changes.
´ Assist with accounts receivable/payable tasks and perform banking deposits.
´ Provide general office coordination support, including reception and telephone service.
´ Prepare and process a variety of documents such as memos, letters, and reports through typing/word processing.
´ Maintain organized filing systems, handle photocopying, faxing, mail processing, and meeting minutes production.
´ Liaise effectively with staff, managers, and external clients to ensure seamless office operations.
´ Contribute positively to team collaboration and office efficiency.
Secondary Duties
´ Assist with sales, marketing and public relations effort as needed.
´ Other general office and clerical functions as requested
Essential Skills and CompetenciesCore Competencies
´ Client-Focused Coordination – Effectively manages and supports care plans, ensuring all aspects of care are delivered in line with client needs
´ Problem-Solving and Critical Thinking – Quickly identifies and resolves issues, anticipating potential concerns and preventing disruptions in care
´ Multitasking and Organization – Demonstrates strong organizational abilities, efficiently balancing multiple tasks and keeping track of detailed information
´ Leadership and Responsibility – Takes ownership of care processes, showing initiative and ensuring accountability in day-to-day operations
´ Flexibility and Adaptability – Responds effectively to changing priorities and unexpected challenges while maintaining service standards
´ Effective Communication – Communicates clearly and professionally with clients, caregivers, and internal teams, both verbally and in writing
´ Emotional Intelligence and Sensitivity – Maintains emotional balance in high-pressure situations and demonstrates understanding toward clients’ needs and caregivers’ challenges
Key Traits and Personal Qualities
Empathetic and Compassionate
´ Friendly and Approachable
´ Patient and Calm Under Pressure
´ Highly Organized and Detail-Oriented
´ Responsible and Independent
´ Trustworthy and Respected by Team Members
´ Professional and Knowledgeable
´ Flexible, Adaptable, and Quick to Adjust to Change
´ Strong Listener and Communicator
´ Sensitive, Mature, and Emotionally Balanced
´ Critical Thinker and Problem Solver
´ Ability to Build Relationships and Anticipate Needs
Qualifications 1
´ Post-secondary education in a related field (e.g., healthcare, social services, business, or administration) is preferred
´ Previous experience in home care, healthcare, or administrative coordination considered a strong asset
´ Proficient with Microsoft Office Suite, including Word, Excel, and Outlook
´ Comfortable working with client databases and scheduling systems
´ Strong written and verbal communication skills
´ Excellent organizational and time management abilities
´ Vulnerable Sector Screening (VSS) required — must be issued within the past 6 months at time of hire
This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above.
Pay: $42,000.00-$56,000.00 per year
Work Location: In person
