Service Canada Benefits Officer (Inventory)
Government of Canada
Fredericton, NB
Employment and Social Development Canada - Benefits Delivery Services - CPP/OAS
Fredericton (New Brunswick)
$57,430 to $61,877
For further information on the organization, please visit Employment and Social Development Canada

Closing date: 9 January 2019 - 23:59, Pacific Time

Who can apply: Persons residing in Canada and Canadian citizens residing abroad.
Apply online

Important messages
When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 180 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 21 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

If candidates are pulled from this inventory and are unsuccessful, their application will not be given any further consideration. We encourage candidates to continue to consult the other external job opportunities posted by the Public Service Commission of Canada at following address:

Work environment

To excel in this position you must be:
. highly motivated,
. a quick learner,
. quality oriented,
. customer focused,
. able to thrive in a fast paced, high volume environment.

We are looking for candidates who possess and demonstrate:
. strong communication skills,
. excellent customer service skills,
. problem-solving skills,
  • information-gathering and computer-keyboarding skills.
This position may require the use of a headset for prolonged periods, working in an
environment that contains background noise and constant exposure to a computer screen.

Work conditions require adapting to change, dealing with stress, and dealing with potentially angry clients.

Intent of the process
A pool of qualified candidates will be established for temporary and permanent positions in Fredericton, New Brunswick.

Applicants are encouraged to apply ONLY if they are able to relocate or commute to
Fredericton, New Brunswick.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Experience in interpreting and applying legislation or policies.

Communication (Oral)
Communication (Written)
Thinking Skills
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness

The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Bilingual Imperative - Level: CBC / CBC
English Essential

Information on language requirements

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

The following may be applied / assessed at a later date (may be needed for the job)
Successful completion of two (2) years post-secondary education from a
recognized educational institution (e.g. community college, CEGEP, university)

Graduation with a degree from a recognized post-secondary institution

Degree equivalency

Experience in determining eligibility and entitlements to benefits

Experience in working in a high-volume client services environment

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Willing and able to work overtime as required

Conditions of employment
Reliability Status security clearance

Willing and able to travel for training purposes
Willing and able to work shift work

Cognitive Ability - Level 1
Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information
Acknowledgement of receipt of applications will not be sent. We will only contact those screened into the process.

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

To obtain a copy of the SLE results, candidates may make a request at the following website For more information on SLE, visit the following web-site: els/cand-info-cand-eng.htm.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled may result in the rejection of your candidacy.

Please note that candidates (including employees of the Public Service ) will not be
considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Applicants must clearly demonstrate how they meet the education and experience qualifications in the questionnaire. Failure to do so will result in their application being screened out without further consideration.

A written examination may be administered. If you fail to attend to this assessment without good reason, you will not be considered further in this process.

Reference checks will be sought from your most recent employers.

Candidates must meet all of the essential qualifications to be appointed to a position.

A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

Please note that top-down and/or random selection may be used during this process.

PLEASE NOTE: Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). "IMPORTANT" You must provide an email address that will be valid throughout the selection process in order to ensure full correspondence with participants.

**Important Messages**

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System.

Following are some of the benefits associated with applying online.
Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date
indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference will be given to veterans and to Canadian citizens, in that order.

Information on the preference to veterans