Job Posting – FT Customer Service Coordinator - Toronto/Belleville
LOCATION: 532 Evans Ave, Toronto, ON, M8W 2V4 / 365 Maitland Dr, Belleville, ON, K8N 4Z5
WHO WE ARE - At our core, we are driven by a simple mission: to offer top-notch products at unbeatable prices. Recognizing the fundamental importance of choice in hockey gear, we take immense pride in being a family-run business that offers one of the most extensive selections of sticks, gear, and accessories worldwide, catering to various price points.
We achieve this by sourcing products directly from professional teams and the manufacturers. Our unwavering focus is on delivering the best 'bang for your buck', as evidenced by our Pro Stock and Pro Blackout lineups, industry closeouts, and even used and refurbished gear. Lots of products we bring in are hard to find and manage, but instead of shying away, we go 'diggin in the corners'. Just like in hockey, we think there’s a place for grinders in the equipment industry.
By prioritizing the needs and desires of hockey families, this father and sons team which began by fixing broken sticks in the basement, has grown to include many other likeminded hockey people and garnered tremendous support from the hockey community. We remain rooted in our humble beginnings, and relentless in our commitment to making hockey accessible to all, regardless of financial means.
WHO YOU ARE - You are an energetic, highly motivated individual who recognizes this as an opportunity to work in the hockey industry. You grew up playing hockey and are experienced with, and interested in hockey equipment. You take pride in your work and the potential to make a real difference with a small business. You are a friendly, outgoing person who likes to work with people, while also maintaining a high attention to detail and organizational skills.
THE ROLE – You will be part of a CS team serving as the primary point of contact for thousands of HockeyStickMan customers. Working primarily within the Gorgias helpdesk, you will help customers via phone, email, and DM, as well as in person as required. You will solve problems (ie order delays, warranty claims, returns) with great attention to processes and details, and become an expert in our products and policies. You will use these points of direct contact to drive sales and meet organizational objectives.
Our priority is to hire someone to work our busiest CS hours, with a typical weekly schedule being 4 week days and 1 weekend day. Overtime may be required during our busiest period in November-December
WHAT YOU GET
- Opportunity to help grow an established hockey store with a strong online presence
- Some complimentary gear as well as discounts on products
- Exciting, flexible, and fast paced work environment as we constantly change and grow
- The chance to be part of a great team full of like minded individuals and develop as a leader
- Competitive hourly wage ($18-24 to start) and opportunity for advancement within company, bonus structure
WHAT YOU BRING
- High School Diploma. Many of our staff have university/college degrees, especially in areas like Sport Management
- Passion for the game of hockey and interest in gear and sticks
- Past experience in a retail environment; familiarity with Shopify, Gorgias, or other ecommerce software is a plus
- An open mind and a positive attitude; a willingness to take on a wide variety of tasks (including hands on work). Leadership qualities and experience working with a team
- Strong written and oral communication skills
- Ability to work during our busiest hours (weekday evenings, weekends, especially during hockey season)
Pay: $18.00-$24.00 per hour
Experience:
- ice hockey: 1 year (preferred)
Work Location: In person
