Responsible for the analysis of audit data, process improvement, customer escalations and the supervision of the Rating team
ESSENTIAL JOB DUTIES / RESPONSIBILITIES
- Act as first point of contact for team members and customer escalations on complex inquiries
- Investigate, identify, monitor and reconcile audit discrepancies to ensure rating accuracy
- Implement best practices to gather, review, and record required audit information
- Supervise associates, mentor and coach as needed
- Work with the pricing department to address rating/pricing concerns, accuracy and implementation
- Ensure rates are completed in chronological order by time and in a timely manner
- Prepare and document all weekly meetings
- Draft and communicate SOPs and procedures for department, and keep them up-to-date consistently
- Prepare and analyze regularly scheduled and adhoc reports
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Post-secondary diploma, required
- Three (3) years’ of work experience in transportation
- Previous leadership experience
- Ability to read, understand and apply terms and conditions from bills of lading, customer agreements, and FedEx tariff
- Demonstrated ability to work with high volume of workload while maintaining focus and high accuracy results
- Excellent time management, organizational, analytical and problem-solving skills, including excellent attention to detail
- Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization
- Intermediate knowledge of Microsoft Office skills (Excel, Word, Outlook, Teams, Sharepoint, PowerPoint)
- Ability/willingness to learn new applications, software, systems, and equipment as required
- Ability to manage competing and changing priorities
- Demonstrated ability to take initiate and self-motivate to learn new skills
- Professional verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec
WORKING CONDITIONS
Hours may vary due to operational needs
Office environment
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
