Retail Sales & Customer Service Assoc.
VPC Group Inc
Concord, ON

VPC Group Inc., a Canadian owned and operated company, converts chemicals and fibre into quality foam and nonwoven products for the home furnishing markets. We provide a positive work experience for employees and exceptional value for customers and other stakeholders.

VPC is looking for a dynamic Retail Sales / Customer Service Associate to delight our customers and help build our retail brand.


  • Know all retail products and explain their characteristics and differences in order to provide our customers with the option that's best
  • Master the retail web portal, including managing orders, transferring order requirements to production and placing PO’s for other suppliers
  • Engage and delight walk-in customers through the entire sales process
  • Attend to customers arriving to pick up orders
  • Manage merchandise displays
  • Manage in-stock inventory
  • All other duties that support the needs of the business.


  • Must be customer focused with a demonstrated passion for exceeding customer expectations
  • Must have solid business acumen with a strong “yes” mentality
  • 3-5 years retail sales AND customer service experience
  • Some manufacturing experience an asset
  • Minimum College diploma required, University degree preferred
  • Experience fulfilling sales with Point of Sale terminals
  • Must be able to operate with a sense of urgency
  • Excellent time management, problem solving and critical thinking skills
  • Must be dependable, trustworthy and value accountability
  • Exceptional communication skills (verbal and written)
  • Exceptional computer skills and experience (Web Portals and MS Office)
  • Must be available Monday to Friday, 8am – 5pm
  • May be required to work additional hours or weekends as needed from time to time

The company is committed to employment equity. Should you require accommodation please indicate your requirements and accommodation will be made available at any stage of the recruitment process.

The company thanks all those who apply but only those whose background closely matches the requirements of the position will be contacted for an interview.

Job Types: Full-time, Permanent


  • Customer Service: 3 years (Preferred)
  • retail sales: 3 years (Required)


  • Bachelor's Degree (Preferred)