Before you continue reading this job description, you should know there are two non-negotiables to be considered for this position; you’ll need to be available to work on-site at our office (located in Halifax) and have full-time availability after Sept 10th. If you're unable to work on-site, or are a student who is returning to school, this isn't the right match for you, and we encourage you to explore our other opportunities. If those details aren’t deal breakers, then keep on reading, and apply to get some travel & tourism experience as a reservation agent!
Whether you have relevant experience, a degree in hospitality and tourism, or the right combo of knowledge and passion about what the Maritime provinces have to offer, this is the perfect opportunity. You’ll be helping folks make their travel arrangements on our client’s network of Atlantic Canadian ferry boats.
If you’re the one your friends rely on to make the calls on their behalf, plan and organize trips – right down to itineraries and spreadsheets – and nothing quite brings you joy like a perfectly-executed agenda, we’re looking for you! You’ll enjoy this work if you are natural born helper who takes pride in delivering an easy and positive customer experience. To be successful in the role you’ll be curious, an active listener, and have a proven skill for detail. If that’s not you, check out our other opportunities.
Here’s The Deal:
- This is a full-time, temporary position starting June 26th.
- We have varying contract end-dates to offer including October 30th and November 30th. Be sure to tell us your preference in the screener questions!
- Hourly rate of pay is $17.00.
- To be considered, you need to be available to work full-time past September 10 and be able to work on-site; if you’re a student, this won’t be the right fit for you.
- This position involves a rotational schedule of 30 to 45 hours per week, including regular evening and weekend shifts. Our program is open from 7:00 AM to 10:00 PM and is operational 7 days a week, including holidays. To be considered for this role, you must have open working availability within these hours. If you're looking for a typical 9 to 5 job, this will not be the right fit for you.
- Full-time training is provided on-site from June 26th- July 6th.
- NOC code 64409
What We Offer:
- Free employee & family assistance program for legal, financial, and health support.
- Access to a dedicated virtual health program.
- Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.
What You'll Do:
- Help people make, change, or cancel ferry reservations over the phone in English.
- Create a positive connection with each customer you talk to. You’ll be an ambassador, not just for our client, but for the Maritime provinces in each interaction.
- Take ownership of each inquiry you handle. One-touch resolution is the goal.
- Follow risk and compliance processes and client policies.
- Act as an ambassador for the maritime provinces and tourism tips and tricks.
What You'll Likely Have:
- Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
- Effective communication skills. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
- Proven attention to detail and the ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
- A committed work ethic and reliability with a consistently positive attitude. You’re someone who wants the team to succeed.
- Tourism experience or education is a valuable asset.
- A love of the Maritimes is an asset! If you’re passionate about what this region has to offer, you’ll shine in this job.
We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. We value diverse perspectives and strive to create an environment where everyone can thrive. We encourage applications from candidates who share these values.
