Health Sciences North (HSN) is a regional resource and referral centre for over 600,000 residents across northeastern Ontario. It features state-
of-the-art technology with 3,900 employees, over 280 physicians, and 700 volunteers. HSN has become a Research and Academic Health
Science Centre affiliated with the Northern Ontario School of Medicine (NOSM) and Health Sciences North Research Institute (HSNRI).
Toll free / Sans frais www.hsnsudbury.ca
SUPERVISOR – Patient Food Services
Join Northeastern Ontario’s Health Care Leaders!
Posting #: 21-0393
Status: Temporary Full-Time from May 2021 to May 2022
Location: Sudbury, Ontario
A dynamic and growing health care environment awaits you in Sudbury Ontario: Canada’s happiest
city! Surrounded by provincial parks and over 200 lakes, Greater Sudbury has over 160,000 residents
and is a rich mix of urban, suburban, rural and wilderness environments. Just a one hour flight or four-
hour drive from Toronto; here, you will experience the balance of a challenging technological career
and a comfortable lifestyle, right in the heart of Northern Ontario’s largest city.
Health Sciences North (HSN) is seeking an innovative leader for the position of Supervisor, Patient
Food Services to enhance existing system and process design solutions, and explore new
opportunities for improving departmental efficiencies and operational standards. Collaborate with
employees to ensure successful service delivery and customer satisfaction while maintaining a strong
cooperative working relationship with all programs.
The ideal candidate will have a minimum of a two (2) year Diploma in Business Administration or in a
related field, from an accredited college. We are looking for someone with a minimum of three (3)
years’ experience working in an institutional food service department, preferably within a unionized
health care environment. Candidates that possess experience working as a Dietitian are preferred.
If you enjoy working in a fast-paced, team environment and are looking for a rewarding career
opportunity, you are encouraged to view the full job description on the HSN Careers Website.
We offer competitive salary and vacation, extended health and dental benefits, a pension plan through
HOOPP and relocation allowance to assist with moving expenses.
Interested applicants are asked to apply directly to posting # 21 – 0393 by March 17, 2021 at 4:00 pm
on the HSN Careers Website at hsnsudbury.ca/careers. External applicants can learn more about
Sudbury by viewing the Relocating to Sudbury link on our careers portal. .
Date Posted: March 3, 2021
Posting #: 21-0393
Position: Supervisor, Patient Food Services
Status: Temporary Full-Time (May 2021 to May 2022)
Department: Support Services
Site: As Assigned
Enhance existing system and process design solutions, and explore new opportunities for improving departmental
efficiencies and operational standards. Collaborate with employees to ensure successful service delivery and
customer satisfaction while maintaining a strong cooperative working relationship with all programs.
Under the general direction of the Manager, Patient Food Services.
1. Assist with the development, implementation, maintenance, and evaluation of initiatives related to corporate
goals, patient safety, and accreditation requirements in alignment with the strategic directions, performance
standards, and performance targets defined in HSN’s strategic plan, annual quality improvement plan, and
other key planning documents.
2. Develop, implement, and maintain departmental standards by using best practices to ensure compliance
with quality, safety, accreditation, and regulatory requirements.
3. Coordinate and supervise daily operations and incorporate additional tasks as required.
4. Respond to both internal and external customer complaints; investigate, document, and address the
concerns as required.
5. Direct scheduling as required to ensure that the departmental schedules are accurate, meet the needs of the
departments, and are in line with the Collective Agreement as required.
6. Maintain product and equipment inventory levels.
7. Meet with suppliers and recommend appropriate products and equipment, and provide education on new
practices and processes.
8. Provide direction and feedback with contracted services as required.
9. Work collaboratively with management to ensure HSN’s staff needs are met with respect to modified work,
sick time, and vacations.
10. Assume fiscal accountability of the departmental operation according to approved budget.
11. Manage human resources which include: recruitment, selection and training.
12. Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and
make recommendations on disciplinary action as required.
13. Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its
regulations, and HSN policies.
14. Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal
15. Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and
continually improve upon their accredited status.
16. Teach, coach and lead staff in the development and monitoring of quality indicators and improvement
17. Engage in and foster professional development of all staff and provide opportunities for learning within
18. Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct
corrective action as required on incidents.
19. Collaborate with internal and external stakeholders/organizations/community groups to achieve program
objectives, integrate and link services and foster partnerships across the continuum of service delivery.
20. Participate in education and training specific to current, relevant federal and provincial health and safety
legislation, standards and guidelines.
21. Represent the department or program on various committees and in meetings as required.
22. Perform other duties as required.
EDUCATION AND TRAINING:
1. Minimum of a two (2) year Diploma in Business Administration or in a related field, from an accredited
2. Eligible for membership in the Canadian Society of Nutrition Management (CSNM) and Ontario Food
Service Supervisors Association.
3. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
1. Minimum of three (3) years’ experience working in an institutional food service department, preferably within
a unionized health care environment.
2. Experience in policy development, labour relations, financial management, and training facilitation.
3. Experience working as a Dietitian is preferred.
4. Training or recent experience with project management is preferred.
1. Demonstrated knowledge of financial concepts, quality improvement concepts, process
improvement/change management models, and associated tools and techniques.
2. Demonstrated knowledge of regulatory requirements for infection control, environmental waste
management, OHSA, and Workplace Safety and Insurance Board (WSIB) legislation.
3. Demonstrated ability to communicate effectively with all levels of staff, and build and maintain relationships
with key internal and external stakeholders.
4. Demonstrated time management skills with the ability to deal with multiple priorities in a fast-paced, complex
environment with tight deadlines, and competing demands.
5. Demonstrated project management and facilitation skills.
6. Demonstrated analytical and organizational skills.
7. Demonstrated ability to coach, advise and teach others using the principles of adult learning.
8. Demonstrated training, experience or utilization of lean methodology for process improvement.
9. Demonstrated ability to independently identify issues, plan improvements, measure success and continue
10. Demonstrated knowledge of relevant legislation and principles of management, hospital committee
structure, conflict management and resolution, system needs analysis and organizational assessment.
11. Ability to use tact and discretion in dealing with health care providers and employees.
12. Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel,
Power Point and Outlook) and patient information systems.
13. Demonstrated superior interpersonal and communication skills, both written and verbal.
14. Demonstrated commitment to the safety of co-workers and patients.
1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and excellent attendance record.
4. Ability to meet the physical and sensory demands of the job.
5. Ability to travel between local sites.
1. Bilingualism is an asset.
Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience
and qualifications as identified in the resume and completed Application Form submitted.
The Hospital reserves the right to conduct a formal interview where required.
Shift: Days and Evenings
Bilingualism is an Asset
N.B. Applications for this position must be submitted to the Human Resources Department before 1600 hours on
March 17, 2021.