UX Writer
Tangerine Bank
North York, ON
Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

Tangerine is seeking a UX Writer to join our experience design team. As the first UX Wriiter to join the team, you will have a role in shaping and refining our voice throughout our digital channels. You’ll work closely with our UX design and product partners to understand our customers’ needs and ensure we are delivering an impactful message that inspires a positive experience.

The successful candidate for this role is customer-focused, creative, collaborative and agile. Success will require a deep understanding of how to leverage messaging and content to inspire customer engagement with our products.

The UX Writer will report directly to the Director of Experience Design.

ROLE ACCOUNTABILITIES:
The ideal candidate will have experience researching, writing and editing as well as be comfortable with digital content strategies and working in a fast-paced environment. If you live and breathe financial services, digital and content, we want to talk to you.

  • Write compelling copy for digital content channels that meets business objectives, while working collaboratively with designers, product, marketing and other digital team members.
  • Help refine and evolve our brand voice within our digital channels.
  • Strong understanding of SEO and how to naturally integrate words into copy.
  • Conduct SEO research for high performing keywords that align with a website’s goal or piece of content’s goals.
  • Ability to tailor content according to purpose – to sell or to inform.
  • Help establish and define new processes to incorporate UX copywriting.
  • Proofread, edit and optimize all copy for digital. Focus on Mobile.
  • Write engaging and optimized content for all digital channels.
  • Collaboratively work with cross-functional stakeholders to incorporate business and UX.
  • Organized and can manage multiple projects in a fast-paced, deadline driven environment.
MINIMUM QUALIFICATIONS:
  • 5+ years of editorial and digital writing experience with a focus in mobile.
  • Experience managing and growing a team of writers.
  • Excellent editorial writing skills as well as an understanding of UX copy for interactive products. such as mobile apps, UI task-related text, brand guidelines, alert/error messaging, in-product help, etc.
  • Outstanding editorial skills; the ideal candidate will have experience editing for content, scope, flow, style, and adherence to quality standards.
  • Strong communication and interpersonal skills and ability to work effectively with cross-functional teams.
  • Experience presenting content to internal stakeholders.
  • Highly organized, digital and detail oriented.
  • Financial content experience an asset.
  • Demonstrated ability to work in a dynamic, fast-paced environment.
  • Background in Instructional design and or Journalism an asset.
  • French considered an asset.
Location(s): Canada : Ontario : North York

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.