Job Summary
Join our dynamic IT support team as a Desktop Support Specialist, where you'll be the frontline hero in delivering exceptional technical assistance to our users. Your energetic approach and proactive mindset will ensure seamless operation of desktops, laptops, and related hardware across diverse operating systems. You’ll troubleshoot software and hardware issues, manage network connectivity, and support a variety of platforms including Windows, macOS, and Linux. This role offers an exciting opportunity to enhance user productivity while developing your skills in a fast-paced, technology-driven environment.
Duties
- Provide prompt and effective technical support to end-users via help desk channels, resolving issues related to hardware, software, operating systems, and network connectivity.
- Troubleshoot and resolve desktop hardware problems, including computers, peripherals, printers, and other devices.
- Assist users with software troubleshooting across multiple platforms such as Windows, macOS, and Linux.
- Configure and maintain computer hardware and operating systems to ensure optimal performance.
- Manage network-related issues by supporting LAN (Local Area Network), VPN (Virtual Private Network), firewall configurations, and wireless connectivity.
- Utilize ServiceNow, Jira, BMC Remedy or similar ticketing systems to document incidents, track progress, and communicate resolutions effectively.
- Support computer networking tasks such as configuring switches or routers when needed and ensuring security protocols are followed.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution for end-users.
Skills
- Strong knowledge of operating systems including Windows, macOS, and Linux environments.
- Proven experience with desktop support, software troubleshooting, and hardware maintenance.
- Familiarity with VPNs for secure remote access and firewall configurations for network security.
- Experience using ServiceNow, Jira or BMC Remedy for incident management and ticket tracking.
- Understanding of computer networking fundamentals such as LAN setup and troubleshooting.
- Excellent communication skills to clearly explain technical issues to non-technical users.
- Ability to prioritize tasks efficiently in a fast-paced environment while maintaining high customer service standards.
- Knowledge of IT support best practices with a focus on customer satisfaction and problem resolution.
Join us in empowering users through innovative technology solutions! Your energy and expertise will make a real difference in creating a productive digital workspace for everyone.
Pay: $20.00-$21.00 per hour
Work Location: In person
