We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
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Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results.
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Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments.
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Coordinate and manage installation appointments with customers.
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Follow up on service orders, stale leads, and customers awaiting installation.
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Update CRM and internal systems with call outcomes, appointment status, and customer interactions.
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Support the sales team by facilitating the progression of qualified prospects through the sales pipeline.
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Respond to customer inquiries regarding installation scheduling and service readiness.
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Monitor and report on campaign performance, including call activity, appointments booked, and conversion outcomes.
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Collaborate with Marketing, Sales, Customer Service, and Operations teams to ensure successful campaign execution.
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Meet established performance targets related to outbound calling, appointment setting, and customer satisfaction.
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Minimum 2 years of experience in a call center or sales environment within IT or Telecom
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Experience with ticketing tools and CRM systems
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Strong verbal and written communication and presentation skills
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Ability to explain technical solutions to non-technical clients
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Strong customer handling and problem-solving skills
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Proficiency in Microsoft Office (Excel, Word, PowerPoint)
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Ability to multitask, prioritize, and manage time in a fast-paced environment
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Punctual and able to work HYBRID to work from home full-time (9 AM – 5 PM) with flexibility to work extra hours
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