Position Water Clerk
City of Thunder Bay
Thunder Bay, ON
General Information:
As an equal opportunity employer, the City of Thunder Bay encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

Photos
Any certificates that have photo identification
Driver’s licences
Police records checks
Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant. If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

Application forms must reference the competition number and be submitted to Human Resources.

Job Description
POSITION SUMMARY: Under the general supervision of the Supervisor – Water Billing and Collections, responds to customer inquiries and concerns and performs water billing functions and general clerical duties.

MAJOR RESPONSIBILITIES:
Provides front line in person and call center customer support, resolving Tier 1 inquiries; refers Tier 2 inquiries to appropriate staff, in responding to water and tax inquiries.
Performs cash balancing, processing, and reconciling.
Researches misapplied payments, issues refunds, and performs financial adjustments as required.
Reviews, analyzes and corrects water meter readings.
Maintains electronic payment programs for preauthorized, and e-post applications within the water billing and receivable system.
Maintains water billing system for address changes, ownership changes, and work orders.
Prepares journal entries and reconciles respective general ledger accounts.
Liaises with City departments and outside bodies as required.
Perform general office and other related duties, including vacation relief for Tax Clerks as required.

QUALIFICATIONS:
Education/Experience:
Secondary school graduation; and
Post-secondary courses in accounting, or
Equivalent combination of education and experience

Skills/Abilities:
Demonstrated skill in communication, both written and oral is essential
Must be able to converse with the public in a courteous and tactful manner
Must be at a basic skill level in word processing and an intermediate skill level in spreadsheet software and must possess basic on-line data entry skills

CONDITION OF EMPLOYMENT:
Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)