Summary
The Fill Crew Associate is a member of the Logistics Fill Team and has a key role in ensuring that products are transported efficiently from the warehouse and located accurately on the sales floor. This position includes lifting, carrying, attention to detail and is a day position with early morning start times.
Responsibilities and Tasks
Customer Service
Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
- Maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff.
- Responding to and handling customer and staff inquiries, requests, and concerns in a timely manner.
Operations
- Ensures that products and any overstock products are placed at their appropriate locations.
- Assists in checking empty locations left out by the system in order to make sure that shelves are fully stocked.
- Fill out necessary Fill team forms on a daily basis.
- Operates computer and scanning tools, and enters all relevant coding in Canadian Tire systems.
- Engages in learning activities and listens to feedback to improve their own abilities.
- Complies with company, store, and warehouse policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
Requirements
- Knowledge of warehouse and store layout.
- Ability to work with minimal supervision.
- Basic math and computer skills.
- Ability to work in other areas of the store is an asset.
Required Skills and Abilities
Successful candidates will demonstrate the following competencies:
- Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
- Results-oriented individual.
- Effective written and oral communication skills.
- Ability to complete detail oriented retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.
Potential Career Opportunities
- Next levels: Merchandiser, Supervisor, Warehouse Manager and Promotions Manager.
- Other retail, customer service and management opportunities in a large network of more than 485 Canadian Tire stores across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark’s, FGL Sports Ltd, Canadian Tire Corporation Limited, and Canadian Tire Financial Services).
Physical Demands and Working Conditions
In compliance with the store’s Health and Safety Policies and Procedures:
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting and twisting above the shoulder, from the floor to shoulder, and floor to waist.
- Ability to go up and down a ladder and stairs while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.
