Service Administrator
Finning International Inc.
Red Deer, AB
Responsible for support of the overall service process and management of time entry within the service department.

Job Description:Major Job Functions:
Accurate daily time entry for the service department hourly employees
Support the Customer Service Advisors in the management of service process and customer communication
Opening of Maintenance Customer Orders
Prepare and send the invoice to customers for completed work
Accountable for the open to invoice and average age of timecard entry
Accountable for accuracy and timely coding of accounts payable, expense reports, time sheet entry, attendance and vacation time recording
Accountable for accuracy and timely national safety code log submissions
Accountable to support the Service Work in Progress process and to identify the aging of work orders
Accountable for tracking near miss and incident reporting for the branch

Specific Skills & Knowledge:
Self-motivated and ability to work with minimal supervision
Strong organization, prioritization and time management skills
Strong verbal and written communication skills
Strong interpersonal skills
Strong attention to detail
Understanding of what to do with PI / PS letters
Understanding of Service Work In Progress (SWIP) management
Understanding of all policies related to the service department
Understanding of CAT / Non-CAT / warranty types
Understanding of the collective agreement as it relates to time entry, expense reports and meal allowance

Education & Experience:
Grade 12 education at a minimum
Post-secondary education in a related discipline considered an asset

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.