MarlasFashions.com is looking for a proactive and sales-focused E-commerce Sales & Operations Specialist to support our day-to-day online operations and help convert customer inquiries into sales.
Key Responsibilities
E-commerce Operations
- Upload and update products in Shopify.
- Manage product images, descriptions, pricing, colours, sizes and inventory.
- Keep collections and product information accurate and up to date.
Vendor Coordination
- Communicate with vendors regarding inventory, availability, delivery dates and special orders.
- Request product images, pricing, size charts and new collection information.
- Follow up on outstanding customer and vendor requests.
Inbound Sales
- Respond to customer inquiries through Aircall, SMS and email.
- Assist customers with sizing, colours, availability and product recommendations.
- Recommend alternatives when requested styles are unavailable.
- Turn qualified customer inquiries into completed orders.
Customer Support
- Provide friendly, knowledgeable and professional service.
- Follow up with interested customers and help remove barriers to purchase.
- Approach every customer interaction with a sales mindset.
Ideal Candidate
- Strong communication and organizational skills.
- Comfortable speaking with customers by phone.
- Detail-oriented and proactive.
- Able to manage multiple tasks and follow-ups.
- Experience with e-commerce, retail, customer service or sales.
- Shopify and fashion retail experience are an asset.
Success in This Role
Success will be measured by accurate product management, strong vendor follow-up, fast customer response times and the ability to convert inbound inquiries into sales.
Core objective: Keep our e-commerce operation organized while helping customers confidently find and purchase the right product.
Pay: From $21.00 per hour
Expected hours: 30.0 – 35.0 per week
Application question(s):
- Are you comfortable speaking with customers by phone, SMS and email, recommending products, and actively turning inquiries into sales?
- This role involves updating products in Shopify, managing pricing, colours, sizes and inventory, and following up with vendors. How do you make sure your work stays accurate and that outstanding tasks don’t get missed?
Work Location: In person
