Inspire. Create. Empower.
Be a part of our team of like-minded individuals who are passionate about inspiring the community to take better care of their bodies.
As a Guest Experience Coordinator (GEC), you are required to have a high level of enthusiasm, hospitality, and a passion for getting things done. As a GEC, you are a leader by trait and thrive in a collaborative environment. This role is essential to deliver a lasting impression with each of our guests, and you're committed to providing a 12 out of 10 experience to our guests with every visit.
What you'll do:
Guest Experience and Hospitality:
Providing all clients entering the clinic with world-class hospitality
Providing new client interactions prior, during and after their session
New client clinic orientation, requisite form completion, welcome kit distribution
Schedule and appointment management
Upholding brand standards by adhering to opening, midday, and closing procedures
Ensuring continuous cleaning/ sanitizing and general upkeep of the clinic and equipment
Replenishing supplies and inventory
Processing all claims using company software
Follow up outreach for new and existing clients
Complete internal administrative paperwork
Field phone calls to clinic/Myodetox
Support for the Therapist Team:
Working with therapists to optimize their schedules to ensure sufficient lead distribution, appropriate scheduling
Working with therapists to optimize their working space and preferences
Who You Are:
3+ years of experience working in customer service and hospitality
A resourceful, adaptable individual that thrives in fast-paced environments and working in collaboration with teams
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Hands-on experience working with various administrative software
Exceptional written and verbal communication skills
Who We Are:
Myodetox was started in 2015 - a clinic with a team of physical therapists and chiropractors who are trained to look at every problem with a similar approach to ensure a consistent treatment experience.
Since then, we have helped improve the lives of tens of thousands of clients by solving their pain and injuries. In addition, we have partnered with industry-leading lifestyle and action-sports brands on various community activations by creating programs centered around recovery and injury prevention.
As the first lifestyle therapy brand, Myodetox has 10+ locations throughout the US and Canada and is leading today's conversation on why taking care of your body is essential to your daily life.