Medical Office Assistant (Front Desk) — Full-Time
St. Catharines Walk-In Clinic & Family Practice — 448 Welland Avenue, Unit 5, St. Catharines, ON
About the role
We're a family practice and walk-in clinic looking for an experienced Medical Office Assistant to run our front desk. You'll be the first person every patient sees, and the one who keeps the day moving smoothly for our physicians and clinical team. If you take pride in a well-run office and genuinely enjoy helping people, you'll do well here.
What you'll do
- Greet and check in patients, verify health cards and demographics
- Book, confirm, and reschedule appointments; manage the daily flow between walk-in and booked patients
- Answer phones and respond to voicemails, emails, and faxes promptly
- Prepare and update patient charts in our EMR
- Handle incoming labs, consult reports, and referrals — scan, file, and route to the right physician
- Process referrals out to specialists and follow up on outstanding ones
- Collect payment for uninsured services and issue receipts
- Keep the waiting room and front desk area tidy, stocked, and welcoming
- Assist physicians and clinical staff with day-to-day admin as needed
What we're looking for
- Previous experience as a Medical Office Assistant, receptionist, or administrator in a clinic setting
- Excellent spoken and written English, with warm, clear communication
- Strong listening skills — patients often need a little patience and reassurance
- Highly organized, with the ability to juggle a busy phone line and a full waiting room at once
- Proactive: you spot what needs doing and handle it before being asked
- Comfortable with computers and EMR systems
- Professional, discreet, and respectful of patient confidentiality
Nice to have
- Experience with OSCAR Pro or another clinic EMR
- MOA certificate or medical administration diploma
- A second language
Pay: $21.00-$23.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
