Box Office Agent
Westerner Park
Red Deer, AB
CASUAL PART TIME

The Box Office Agent is a key member of the Box Office Team. This role requires excellent
communication skills, strong attention to detail, a professional image and the ability to provide
an exceptional guest experience to every guest you serve.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the direction of the Box Office Manager, the Box Office Agent is responsible for:

Delivering an above average guest experience each and every time.

Conduct in-person ticket sales at the Box Office using the Tickets Alberta computer system

Describing venue layouts and seating locations in a clear and concise manner

Maintaining a positive and proactive approach to ticketing activities with a strong commitment to providing
superior guest experiences

Exercising professionalism and applying problem solving skills when satisfying guest concerns or
complaints relating to Box Office operations

Managing cash and payment processing procedures

Organizing and distributing “will-call” pick ups

Recording daily phone calls and walk-in traffic numbers on an hourly basis

Ensuring the Box Office is kept tidy and clean, ensuring that promotional materials and information is
available to customers

Other duties as assigned

EXPERIENCE & QUALIFICATIONS

Superior customer service skills, prior experience is a strong asset

Excellent communication skills (verbal and written)

Understanding of basic computer skills and experience with MS Office

General office and/or Cash handling experience preferred

Self-motivated, capable of independent reasoning and troubleshooting

Possess the ability to work reliably and responsibly, both independently and in a team environment

Possess the ability to effectively work in an organized, efficient, neat manner, attention to detail is a must

Must be able to work a varied schedule between Monday to Saturday for box office open hours coverage

Shifts revolve around events and occur mainly on evenings and weekends, with occasional day time shifts

AFFILIATIONS Member of the Westerner Employees Association

RATE $15.00

TO APPLY Please email your Cover Letter and Resume, to Human Resources with your name
and the name of the position you are applying for in the subject line to
HR@westernerpark.ca

This job description is not intended to be all inclusive. Personnel may perform other related duties as requested
to meet the ongoing needs of the organization.

1
Westerner Park supports diversity in all our human resources practices.