POSITION PURPOSE
Bartenders are responsible for consistently offer professional, friendly and engaging service to provide memorable beverage experience, exceeding our guests’ expectations. Bartenders oversee the beverage service within our restaurants - Veranda, Rosseau Grill and, Windermere Pub Lounge and event functions.
ESSENTIAL FUNCTIONS
Restaurant Responsibilities:
- Attends to the detail and presentation of each order while utilizing in house recipes or measuring systems
- Ensure that the bar and lounge area is properly set, cleared, cleaned and re-set throughout the entire shift. Maintains an attractive back bar display.
- Greet guests, present menus, inform of any specials, make recommendations and answer questions regarding food and beverage items.
- Assist guest with booking restaurant reservations (through walk in, phone or email)
- Thoroughly understanding each menu and being able to demonstrate with confidence and accuracy to guests.
- Prepares drink orders for servers or assists guests sitting at the bar
- Assists patrons select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
- Stay up to date on specials, menu deviation, items that have ran out etc..
- Serve, clear and re-set tables in a timely manner while efficiently using proper service etiquette.
- Accurately relay to kitchen and bar staff via the POS system in a timely and accurately manner
- Communicate efficiently and professionally and with the Food and Beverage production team about orders, allergies, and guest requests.
- Having a firm understanding of upselling and suggestive selling.
- Extensive knowledge of wine and liquor as well as any other beverages
- Can accurately demonstrate correct beverage service including table side bottle and glass wine pouring.
- Actively listen and respond positively to guests questions, concerns and requests, report any problems or concerns to Manager on Duty and/or Chef.
- Processing payments and operating point of sale system without error
- Complete opening, closing and side duties throughout your shift.
- Complete daily, weekly, bi-weekly and monthly cleaning assignments
- Other duties assigned by your manager or supervisor.
Event/Banquet Responsibilities:
- Ensures that the guests’ needs are met through efficient execution of all event orders
- Attends to the detail and presentation of each order while utilizing in house recipes or measuring systems
- Set-up the mobile bar display to ensure a visually attractive set-up while ensuring it’s cleared, cleaned and re-set throughout the entire shift.
- Ensure guest satisfaction and report any problems or concerns to Manager on Duty and/or Chef.
- Complete opening, closing and side duties throughout your shift.
- Other duties assigned by your manager or supervisor.
Core Competencies:
- Demonstrate a complete understanding of the resorts policies, procedures and service standards.
- Ensure effective working relationships and clear communication with all colleagues and leaders
- Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Strong time management skills, with a prompt and organized approach to your work
- Excellent guest service skills and the ability to exceed guest expectations
- Ability to work efficiently in a fast-paced environment while under pressure
- Strong work ethic, with a willingness to take initiative
- Honesty, integrity, and a self-motivated attitude
- Adhere to grooming and appearance standards consistently
- Work effectively with guests and colleagues from different viewpoints, cultures and countries
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedure
Job Types: Full-time, Fixed term contract, Seasonal
Pay: From $17.60 per hour
Work Location: In person
