If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as Canada’s Most Admired Corporate Cultures, GTA's Top 100 Employers, one of Canada’s Top 50 Fintech’s and North America’s Most Engaged Workplaces, we want the best and brightest to join our team.
We are a publicly traded company on the TSX with over 4000% shareholder return since 2001, goeasy operates two main business units. easyfinancial is our consumer lending business that offers secured and unsecured installment loans of up to $35,000 and easyhome is Canada’s largest merchandise lease-to-own company. It is our vision to provide everyday Canadians the path for a better tomorrow, today by giving them access to the credit they need and by offering them a second chance when they have been turned down by banks and traditional lenders. With a retail network of nearly 400 locations across Canada and over 1900 employees, we are able to build lasting relationships with our customers as we help them rebuild their credit and graduate towards prime rates and a brighter financial future.
goeasy is seeking a highly motivated and analytical Performance Analyst to join the Sales team based out of our call center located in Mississauga, Ontario. Reporting to the Senior Manager, National Sales the incumbent will be responsible for day to day management of outbound leads provided by marketing along with other day to day call center operations.
What will you do as a Performance Analyst?
Assign leads and web applications to FSR's in timely and effective manner
Performs pipeline reviews and ensure that “happy path guidelines” are being followed to enhance our delivery against company’s pillars of “Access”, “Respect” and “Relief”.
Reconcile intraday reporting/dashboards and provides trend data to site management team.
Conduct pipeline audits throughout the day to ensure accuracy and compliance mandates are addressed.
Use available tools to compile and track performance at team and individual level.
Provide actionable data to various internal support groups as needed.
Provide feedback and insights to call center managers and Sr. Manager.
Prepare and analyzes internal and external reports for management staff review.
Send text and email blasts to customers while adhering to CSAL compliance
What will you need?
2 years or more of experience in an analytical role, or equivalent experience monitoring a call center performance
Strong business acumen and communication skills.
Analytical thinker with the ability to think outside the box
Ability to develop comprehensive models in Excel.
Proven skills in business analysis, problem analysis and resolution.
Experience gathering and analyzing data from numerous sources.
Strong computer skills including proficiency with word processing, spreadsheets, presentations, customer service software, email, and the internet
Inclusion and Equal Opportunity Employment
goeasy is an equal opportunity employer. In addition, goeasy is committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Why should you work for goeasy?
To learn more about our great company please click the links below: