The Software Support Specialist reports to the Director, Digital Business and is responsible for providing education, awareness, training, and documentation for PRPA's software offerings, which include the suite of Microsoft 365 products. The Specialist is also responsible for the ongoing operational maintenance and support of PRPA's software assets.
Major Position Accountabilities
- Administers PRPA’s Microsoft 365 environment, ensuring a compliant and secure configuration baseline.
- Regularly assesses the Microsoft product roadmap to provide recommendations and plans for implementing new functionality and features.
- Assess new software applications, features, and functionality to ensure alignment with PRPA’s software strategy.
- Coordinates the testing and training of new features and functionality.
- Creates training materials, including documentation and short videos, to support PRPA’s enterprise software.
- Provides individual and group training, which can be conducted in person or virtually.
- Provides ongoing support for PRPA’s software assets.
- Provides continued education and awareness of PRPA’s software assets for new and existing staff.
- Document the configuration, including changes and updates to applications and the impact on the business process.
- Completes annual reviews and audits of software assets and licenses, ensuring compliance with IT policies and procedures.
- Follows ITIL Change Management framework when implementing changes to PRPA’s software assets.
- Completes assignments on behalf of the Enterprise Applications Administrator and others, as required.
Job Specifications
Formal Education
- Degree from a College or University, specifically with a Technology background or a Diploma in Technology or related experience.
- Relevant certifications from organizations such as ITIL, Microsoft, ISC2, Esri
Related Experience
- Minimum 3 years of related experience supporting Microsoft 365 applications and administering Azure enterprise application integrations.
Other Requirements
- Excellent interpersonal and communication skills (both verbal and written).
- Good understanding of cyber security relating to cloud software configuration.
- Good knowledge of data privacy practices.
- Strong ability to organize and present data in support of decision-making.
- Knowledge of the Esri ArcGIS Enterprise platform is an asset.
- Demonstrated ability to manage multiple projects concurrently and to handle changing priorities effectively.
- Enthusiastic and self-motivated.
- Works well individually and in a team environment.
- Creative and intuitive thinker.
- Provide proof of full vaccination against COVID-19 with a vaccine approved by Health Canada.
- Demonstrates commitment to the Port’s Vision.
- Able to obtain security clearance under Transport Canada’s Security Clearance Program.
The starting base salary range for this role is $86,755-108,444
Equity, Diversity, Inclusion and Belonging are at the heart of PRPA’s culture and play a vital role in our growth strategy. We are committed to ensuring that everyone feels a sense of belonging and can contribute to their maximum potential. Our differences are the reason great things happen here. If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to [email protected].
