Dispatcher/Administration Clerk
Transglobal Service
Edmonton, AB

Job Summary

  • -Daily monitoring of technician workloads and routing through use of computer dispatch program
  • Monitor and action emergency or priority service events to ensure same day technician response
  • Liaise and coordinate with road technicians regarding not-at-homes, priority service events, escalations
  • Ensure follow-up on escalated situations
  • Regular communication with road technicians during their work day
  • Monitor and action various service report
  • Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
  • Provide administrative/back-up to administrative team
  • Perform other assignments as directed by Service Manager in support of service operations

Job Type / Category

Transglobal Service is Canada's largest appliance service provider, offering repair service on all makes and type of major household appliances. In addition, we also provide service on furniture and home electronics.

Hours of operation are Monday to Friday, 8 am to 4:30 pm

Required Education, Skills and Qualifications

  • Passion for talking with people, solving problems, persistence, identifying opportunities and winning
  • Excellent verbal and written communication skills
  • Proficiency with computer software including MS Word and Outlook
  • Ability to work individually and with a team
  • Excellent written and verbal communication skills required
  • Self-motivated, requires minimal supervision
  • Telephone etiquette
  • Time management and organizational skills required
  • Ability to be customer service orientated
  • Ability to handle multiple priorities
  • Ability to work in a fast paced environment
  • Proven knowledge of team development preferred
  • Ability to work in a deadline driven environment

Company Profile

Transglobal Service is a nationwide appliance, electronics and furniture service provider.

We offer:

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training through “The Brick University”
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!

Job Type: Full-time

Experience:

  • Dispatch: 3 years (Preferred)